NOC Technician - Overnight position

ColoHouse, a global colocation, cloud, and managed services provider headquartered in Miami, Florida, has acquired Turnkey Internet data centers, a leading provider of bare metal and services. Focused on delivering quality infrastructure, services and support, we give our customers the ability to allocate more resources toward their core business. ColoHouse strives to provide world-class support, and industry leading facilities. Great employees help us achieve our aim.

ColoHouse is expanding, and we are looking to hire a full-time NOC Technician to work with our team. The ideal applicants will be on a team of experienced professionals providing online live chat, support ticket / help desk, and phone based customer service to web hosting clients and other IT related services. Skills required include the ability to monitor and direct resources, resolving, and documenting customer issues and ability to create and maintain proper procedures to ensure the highest possible customer satisfaction.

Day to day duties include monitoring and maintaining servers and software related matters of both Linux and Windows based systems within our Albany datacenter. The candidate must have knowledge of general customer service to communicate effectively with clients and experience with Web Hosting or a directly related field.

Candidates should display a positive and proactive attitude, strong organizational skills, and the ability to prioritize and multitask. The position is perfect for an individual with willingness to learn and grow with our company.

This position will be Sunday - Wednesday from 10:00PM- 8:30AM working from our Latham NY Data Center.

Our excellent benefit package includes: medical insurance (optional vision and dental), life insurance, disability, 401K plan, and paid sick and vacation.

Responsibilities will include:

• Manage work queues, allocate resources as needed

• Interact with customers to resolve outstanding issues

• Work with team to provide superior customer service during shift

• Monitor and respond to alerts, alarms, and network anomalies

• Management and maintenance of server software and hardware

• Provision test and document new orders

• Other duties as required and assigned by management

Skills & Experience:

• Customer service experience in a help desk or support role (at least 2 years)

• Experience with web hosting (IIS, Apache, PHP, MySQL or similar)

• Experience with email (POP, IMAP, SMTP, Outlook, Webmail)

• Experience with cPanel, Plesk, Direct Admin or similar products

• Experience with CMS or Web Applications (blogs, forums, contact forms, etc.)

• Familiarity with command line navigation of Linux Operating Systems

• Familiarity with virtualization technologies (VMWare, Xen, KVM)

• Ability to communicate professionally with clients both via phone and email

• Ability to monitor and direct resources, resolving, and documenting customer issues

• Ability to work and perform without direct supervision

• Strong Organizational skills and attention to detail

• Strong customer service skills

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• Overnight shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Latham, NY 12110: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with web hosting, virtualization technologies and command line navigation of Linux Operating Systems?

Experience:

• Customer Service: 2 years (Required)

Work Location: One location