IT Specialist

Company: Colonial Savings

Job Title: IT Specialist

City: Fort Worth State: Texas

IT Specialist

Job Description

The IT Specialist will provide front line troubleshooting of technology with timely processing of printed materials.

Responsibilities Include:

• Serves as the first point of contact for customers seeking technical assistance via phone or email
• Work with vendors for maintenance and repair of hardware and software
• Install and make changes and repair computer hardware and software
• Ability to image computers, net new, refresh, repair
• Determines the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Maintain inventory of all supplies: paper, ink, envelopes, etc.
• Interact with company Managers, Supervisors and employees for maintenance of forms design, processing and delivery methods
• Use check systems to process, print, log and deliver various types of company checks
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events, problems, and their resolution in logs
• Follow-up and update customer status and information
• Pass feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Able to provide after-hours support as needed

Job Requirements

• 3 years of experience in help desk technician role or similar
• 3 years of experience Windows operating systems troubleshooting
• 3 years of experience in Microsoft Office Suite including Office 365
• Hardware troubleshooting experience
• Openness to learning new technologies
• Excellent customer service skills
• Detail oriented in order to keep notes on tickets
• Excellent communication skills both oral and written
• Ability to follow written and verbal instructions
• Ability to explain technical concepts and procedures to non-technical users
• Familiarity with configuring and maintaining AnyQueue print management platform or similar product is preferred

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.

Member FDIC | Equal Housing Lender | NMLS ID 401285

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