Job Posting for Customer Service/Security Ambassador at Colonial Security Services
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Service/Security Ambassador. In this dual role, you will be responsible for providing outstanding customer service while also assisting with security measures to protect our premises and assets. The ideal candidate is reliable, attentive, and possesses strong communication skills.
Responsibilities:
Greet customers in a friendly and professional manner, providing assistance as needed
Monitor premises to ensure the safety and security of customers, employees, and assets
Conduct regular patrols and inspections of the facility, reporting any security concerns or incidents
Respond promptly to customer inquiries and complaints, resolving issues effectively and courteously
Assist with access control, checking credentials and ensuring only authorized individuals enter restricted areas
Collaborate with security team members and management to implement and enforce security protocols and procedures
Handle emergency situations calmly and efficiently, following established protocols and providing assistance as needed
Maintain accurate records of security incidents, patrols, and customer interactions
Stay up-to-date on security best practices and industry trends
Qualifications:
Previous experience in customer service and/or security preferred
Excellent communication and interpersonal skills
Strong attention to detail and observation skills
Ability to remain calm and composed in stressful situations
Basic knowledge of security systems and procedures
Physical fitness and ability to stand and walk for extended periods
Flexibility to work various shifts, including nights, weekends, and holidays
High school diploma or equivalent required
Salary.com Estimation for Customer Service/Security Ambassador in Atlantic, NJ
$75,556 to $102,795
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