What are the responsibilities and job description for the Enterprise Applications Manager position at Colorado Christian University?
About the Job
The Enterprise Applications Manager (EAM) is a full-time, exempt position responsible for administering and supporting the University’s enterprise resource planning (ERP) systems and ancillary applications under direction of the CIO. The EAM will complete general system maintenance of the ERP system, including testing and deploying monthly updates. In addition, they will troubleshoot and resolve any ERP system and application-related issues. They will deploy applications and application customizations, enhancements, and interfaces connected to the ERP when directed.
About Us
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
Colorado Christian University was founded in 1914 on two principles — grace and truth. CCU’s scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.
A leader in higher education, the University has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
CCU offers more than 100 degree program options for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.
Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. CCU invites you to explore how you may use your calling and gifts at the University.
What is most appealing about working at CCU?
- Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
- Impact students for Christ: Our mission is to provide Christ-centered higher education, transforming students to impact the world with grace and truth.
- Equip students for kingdom work: You can be a part of preparing students for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
- Contribute to our vibrant culture: CCU’s culture is unique to higher education. Where else can you read the Holy Bible, pray with teammates and students at work, and impact our culture in support of Christian values?
We’re looking for candidates who have:
- Strong knowledge of higher education processes and challenges.
- Working knowledge of ERP systems design and implementation.
- Knowledge of core software applications desired; including Ellucian Colleague, Filebound, StarRez, Softdocs etrieve, and Solarwinds Service Desk.
- Knowledge of windows servers, IIS and programming languages; including MS SQL, JavaScript, JSON, and JQuery.
- Excellent ability to establish and manage professional relationships.
- An analytical and creative mind with strong problem-solving skills, attention to detail, and effective written and verbal communication skills.
Key Job Duties
- Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Enterprise Applications Manager contributes to the mission by being member of a Christ-centered information technology team that is committed to serving CCU students, employees, and constituents with grace and truth.
- Function as the institutional expert on ERP (Colleague) Administration.
- Supervise the Application Support team by managing work schedules, prioritizing service requests and projects, and performing quality assurance on completed work.
- Oversee projects assigned to the Application Support team by planning, managing, and prioritizing team workload effectively, ensuring transparency and visibility into the team's operations.
- Meet regularly with team members and provide feedback on performance in addition to assistance with resolving escalated incidents.
- Ensure timely and accurate handling of service requests and ensure all service level objectives are being met or exceeded.
- Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, and/or reporting.
- Plan and lead implementations as directed and provide application users with technical support where needed.
- Provide level 2 and 3 support for the University ERP/SIS, custom applications, and other University enterprise applications.
- Handle client escalation and work with a sense of urgency to ensure Application Support team provides excellent customer service.
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
- Contribute to driving adoption, user training, and value for the organization.
- Assist in the definition of the architecture and technology needs of the organization based on upgrades and establish priorities and strategies consistent with business goals and economic viability.
- Prepare and manage annual budget expenditures for the department.
- Complete other duties as assigned.
Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You may be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.
