Proposed Annual Salary Range
$61,000-$65,000; salary is commensurate with experience and qualifications.
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
- Review our detailed benefits information here.
- Explore the additional perks of working at CSU here.
- For the total value of CSU benefits in addition to wages, use our compensation calculator.
- Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!
Description of Work Unit
International Student and Scholar Services (ISSS) is one of several units within International Programs and fosters the education and development of over 2,000 international students, scholars, and faculty from over 100 countries, to enable them to achieve their academic, professional, and personal goals and objectives. ISSS team members provide advice, counseling, and advocacy on immigration, cultural, financial, academic, and personal concerns, and make appropriate referrals when necessary. Immigration services include immigration documentation and advising to nonimmigrant visa bearers at Colorado State University, as well as permanent residency processing for individuals in positions of permanent employment with the University. ISSS also supports a campus environment conducive to international education and intercultural awareness via educational, social, and cross-cultural programs for students, faculty, staff, and the community.
Colorado State University is a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research, and outreach for the benefit of the citizens of Colorado, the United States, and the world. The campus culture is driven by a desire always to do better and a vision to be the best place to learn, work, and discover.
Colorado State’s principles of community – inclusion, integrity, respect, service, and social justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University.
CSU is recognized in national rankings and is the school of choice for Colorado students, with a longstanding legacy of attracting the best and brightest nationally and internationally. The University has eight colleges, and resident student enrollment is approximately 33,000. With 2,000 international students and scholars representing over 100 countries, the campus continues to adopt an international worldview. When these students arrive, they’re not alone; more than 20 percent of tenure-track faculty are international.
CSU is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado.
Position Summary
The Manager for International Student Advising Services is responsible for ensuring that international students and scholars have an outstanding advising experience when interacting with the International Programs team. The Manager is responsible for ensuring a welcoming atmosphere in the Global Advising Center of Laurel Hall; developing easy access to information on the ISSS website; managing video and email communications; enabling easy access to advisors through virtual and in-person appointments; training ISSS advisors as well as professional and student team members; and assessing customer and advising services.
The Manager supervises the ISSS front desk reception team in Laurel Hall. The position is the lead trainer for front desk team members on ISSS needs and oversees international student service scheduling, both in-person and virtual. As the Laurel Hall front desk is shared with Education Abroad, the Manager is expected to collaborate closely with the Education Abroad team to ensure that the needs of all visitors to Laurel Hall are well served. The Manager develops proper assessment tools to ensure that the goals for customer service and high-quality advising services are being met.
The Manager also serves as an international student advisor and is responsible for delivering high quality advising services. The position develops international student advising strategies and supports the development of processes and procedures for international students across the campus. The Manager will have regular contact with academic and administrative leaders across CSU regarding international student services.
The position will support other initiatives and responsibilities of the ISSS and International Programs teams. The Manager may serve on campus committees, may engage with local volunteer organizations, and will have other opportunities to support a variety of activities and programs across campus and within larger professional networks.
This is a full-time administrative professional position reporting to the Associate Director of International Student Services.