Application Services Manager

Description

What are we looking for?

Columbia Insurance Group is the place to be! Join our amazing team as an Application Services Manager. In this role you are responsible for the planning, design, development, testing, implementation, maintenance and management of corporate application systems, including WINS, ImageRight, Documaker, Print, EZ-Survey, and various reporting and analytical tools.

Who we are and what we do?

Here at Columbia Insurance Group, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education.

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Manage activities related to the maintenance, enhancement and implementation and testing of assigned application systems.
• Assist in evaluation and selection of application systems.
• Responsible for project management of application systems.
• Responsible for hiring, supervision, training and development of application staff personnel.
• Maintain and coordinate efforts with other IT areas to assure efficient processes are implemented and coordinate projects with overlapping or joint responsibilities.
• Provide liaison and business services to user departments to define, design and implement new applications and enhancement/maintenance to the assigned application systems.
• Support statutory/regulatory/bureau compliance as required.
• Participates as the IT representative on selected corporate task forces/committees as directed.
• Enforce company policies and procedures.
• Other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS

• 3 years of supervisory experience in an IT environment
• Understand Agile/Scrum processes and methodologies and can speak intelligently about them, plus leverage techniques to provide value to a team/organization
• Strong organization, prioritization, and time management skills
• Ability to work independently and as part of a matrix team environment
• Excellent customer service skills including listening skills, problem-solving skills, confidence, patience, politeness, tact, diplomacy, and the ability to deal with difficult situations
• Demonstrated ability to establish, manage and leverage relationships with internal and external partners at all levels
• Ability to learn, understand and apply new technologies
• Ability to travel up to 10% of the time

EDUCATION QUALIFICATIONS

• Bachelor’s degree required

PREFERRED QUALIFICATIONS

• PMP and/or other industry certifications in Project Management
• 3-5 years’ experience in leading teams involved in agile project work
• Experience in the Commercial P&C Insurance industry
• Strong presentation skills