Job Posting for Assistant Front Office Manager at Columbia Sussex Management
Marriott Myrtle Beach Resort & Spa at Grande Dunes
Job Summary
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations of the front office department. This includes overseeing the front desk, reservations, guest services, and housekeeping departments. The Assistant Front Office Manager will also be responsible for ensuring that all guests receive exceptional customer service and that all hotel policies and procedures are followed.
Key Responsibilities
Assist the Front Office Manager in managing the day-to-day operations of the front office department
Oversee the front desk, reservations, guest services, and housekeeping departments
Ensure that all guests receive exceptional customer service
Ensure that all hotel policies and procedures are followed
Assist in the hiring, training, and scheduling of front office staff
Handle guest complaints and resolve issues in a timely and professional manner
Assist in the preparation of departmental budgets and monitor expenses
Ensure that all front office equipment is properly maintained and serviced
Perform other duties as assigned by the Front Office Manager
Qualifications
Bachelor's degree in hospitality management or related field
Minimum of 2 years of experience in a front office management role
Excellent communication and interpersonal skills
Strong leadership and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and hotel management software
Flexible schedule, including weekends and holidays
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
Salary.com Estimation for Assistant Front Office Manager in Myrtle, SC
$64,653 to $89,812
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