Group Rooms Coordinator
Job Posting for Group Rooms Coordinator at Columbia Sussex Management
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Follow sales techniques to maximize revenue
- Communicate information regarding designated VIP reservations
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
- Oversee accuracy of room blocks and reservations
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
- Set-up proper billing accounts according to Accounting policies
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Read and visually verify information in a variety of formats
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Salary.com Estimation for Group Rooms Coordinator in Addison, TX
$35,759 to $45,712
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