IT Help Desk Specialist I - 4260

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!

What We Offer

Enjoy our many benefits and incentives including:

• Affordable Medical/Dental/Vision plans
• Flexible Spending Account
• Generous Paid Time Off
• Whole Health & Wellness Reimbursement Program
• Professional development and training opportunities
• 100% Vested Retirement Plan w/ up to 6% Match
• Holiday Pay (9)
• Paid Personal Growth Hours
• Paid Time Off for Mental Health
• Company Paid Life Insurance
• Spontaneous & Longevity Bonuses
• Loan Forgiveness Program Eligibility
• Employee Assistance Program (EAP) & Tobacco Cessation Program

For more details about our benefits, visit our website!

About the Job 

We have a Full-Time opening for an IT Help Desk Specialist I at our Lane Service Center in Springfield, Oregon. The IT Help Desk Specialist I provides a range of computer technical support. This position will be responsible for responding to Helpdesk tickets, providing support in person, over the phone, over video conferencing, or via remote access; diagnosing issues with computer software, peripherals, and hardware; talking employees through basic problem-solving processes; installing, configuring, and upgrading hardware and software systems; provide basic computer training; write training manuals; following up with employees; troubleshoot, configure, upgrade networking devices in a mixed environment of Windows and Mac Operating systems.

Work Schedule: Monday through Friday, 8:00am – 5:00pm (Full Time, Day)

What You’ll Make

$22.00-$25.00 per hour DOE/Credentials

Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired).

What You’ll Need

• Associate degree in information technology or systems is highly preferred OR equivalent combination of education and relevant work experience. 
• Six months experience troubleshooting and providing IT helpdesk support to end users is preferred. 
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and Mac computers is a plus.  

Driving is an essential function of this position. Successful applicants MUST have a valid Oregon driver’s license, maintain a safe driving record, and the ability to pass a DHS criminal background check.

About Us

ColumbiaCare Services is a non-profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor diversity in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from diverse backgrounds and who will contribute to our mission, vision, and core values.

We are proud to be an Equal Opportunity and Affirmative Action Employer; therefore, we invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status as well as bilingual and/or bicultural applicants.