PC Technician w/Secret Clearance and IAT Level 1 Cert

Must be a US Citizen
Must have Active SECRET security clearance
Ongoing position
W2 with full benefits

COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior to starting work, absent an approved accommodation for religious or medical reasons.
Customer and contract specific training will be required and provided.
Labor Category: Senior Computer User Support Specialist

The US base salary range for this full-time position is $28-$36/hr benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Job Description:
Provide desktop support for delivery of 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. Computer User Support Specialist - Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Required Skills:
• Must be a US Citizen w/ active Secret Security Clearance

• COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior to starting work, absent an approved accommodation for religious or medical reasons.
• Education: AA/AS (relevant experience may substitute education)
• Years of Experience: 2-8 Years
• IAT Level 1 Certification or higher (example: A CE, Network CE, CCNA-Security, CND, SSCP)

Desired Skills:
• Address end user IT incident tickets regarding hardware, software, and networking asking targeting questions to diagnose problems.
• Walk customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues.
• Provide leadership and guidance, ensure on-time delivery, and execute all aspects of desktop technical assistance and support.
• Ensure timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
• Provide recommendations on lifecycle replacement of equipment and support full-asset management lifecycle from acquisition to disposition IAW USACE policies.
• Support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
• Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.
• Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
• Provide day-to-day technical guidance and desktop technical support assistance to team members. Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.