What are the responsibilities and job description for the Customer Account Executive - Business Retention/Sales position at Comcast?
Must live in one of these states: AL, AR, FL, GA, IL, IN, KY, LA, MI, MS, SC, TN
Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with a high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement.
Core Responsibilities:
As a Virtual Customer Account Executive Sales/Retention, you can receive:
Requirements
Comcast is an EOE/Veterans/Disabled/LGBT employer. Come build a career with us!
Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with a high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement.
Core Responsibilities:
- Uses active listening, and empathy and assumes ownership of customer issues through to resolution.
- Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
- Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls, etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
- Meets or exceeds budgeted retention goals for all product lines.
- Demonstrates strong problem-solving and communication skills.
As a Virtual Customer Account Executive Sales/Retention, you can receive:
- Base salary (17.45) Uncapped Commissions - ($65.00 to $90.00 annually).
- Day 1 - Medical, Dental & Vision Insurance.
- Highly discounted Internet & Cable services (Be saving thousands of dollars yearly).
- Access to online discounts from the Comcast website (Hulu, Netflix, and more).
- 401K Match, Paid Time Off, Stock Purchase Plan.
- Paid Technical training will be provided.
- Tuition Reimbursement.
- 4 Free Universal Amusement Tickets every year.
- Can transfer to other Comcast in different states and internally transfer to other jobs!
- Pet Care Benefits.
- Fertility and Adoption Assistance Programs.
- Perks/Discounts.
- SpendSmart benefits and much more.
Requirements
- Education.
- High School Diploma / GED.
- Certifications (if applicable).
- Relative Work Experience.
- 3-5 years of sales experience focusing on metrics, quotas, and goals.
Comcast is an EOE/Veterans/Disabled/LGBT employer. Come build a career with us!
Customer Retention & Sales Team Member
5MP Business Group -
Sarasota, FL
Inside Sales- Account Executive
Okta Test Account -
Manhattan, NY
Bilingual Sales and Retention Account Executive
Dev -
Las Cruces, NM
