Fulfillment Operations Analyst

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We’re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we’re able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.

Job Summary

The Digital Fulfillment team sits within the Client Care & Services organization. Our team works with a variety of stakeholders, including Ad Tech Operations, Campaign Management, Product, and Engineering and is tasked with the management of all ad escalations and troubleshooting in support of our impressions-based products in Effectv. This is a remote opportunity!

Job Description

Core Responsibilities

• Tier 2 escalation support for all impression based Effectv Advertising products
• Read and analyze different:
  • Advertising tag types, identify and look up different macro placeholders and understand values
  • Different reporting sets – example: differentiate and compare 1st and 3rd party reporting to isolate trends or pinpoint areas of concern
• Possess knowledge of digital creative – VAST tags, 1x1 trackers/pixels, SD/HD assets, display and in-grid banners
• Review and analyze pacing trends and make informed recommendations to improve key performance metrics
• Evaluate patterns with overall forecasting vs. Pacing
• Analyze campaign reporting to assist in optimizations and performance related recommendations
• Have complete understanding of end-to-end traffic processes and ad delivery logic in each Ad Server and ability to identify errors in placement and creative setup to isolate issues
• Open and manage tickets across various support teams within Effectv, FreeWheel, Beeswax, Xandr
• Communicate fulfillment, delivery and traffic issues in a clear and concise manner
• Interact with ticketing users of varying role level throughout the organization
• Utilize various internal systems and tools for troubleshooting activities (such as Looker, Tableau, Operative, MRM, Xandr, Beeswax)
• Comprehend data at both high-level and campaign-level for our entire Digital product suite across the Enterprise to troubleshoot issues with individual campaigns as well as overall system issues
• Draw conclusions and communicate issues to the appropriate parties
• Manage ticketing system and turnaround tickets in a timely fashion based on agreed upon SLAs
• Partner with and understand core responsibilities of all pillars within the team and possess a solid understanding of when additional escalation within the team is necessary

General Skillsets:

• Required minimum 5 years of Digital Ad Ops experience
• Preferred exposure to addressable products and practices
• Possesses excellent understanding of Ad Delivery Logic and definitions of key themes and topics as relating to our core product suite, familiar with advertising video KPIs
• Strong knowledge and intelligence around backend functionality of our Ad Delivery Systems (FreeWheel, Beeswax, Xandr/AppNexus)
• Engaged, Attentive, Self-Starter, independent thinker, cultivates new ideas and shares with leadership
• Proven problem solving/critical and analytical skills & thinking ("connecting the dots"); Extensive track record of analytical problem solving
• Strong attention to detail (ability to find a "needle in a haystack")
• Questions the norm and “the way things are”
• Identify, establish, outline, and follow best practices
• Ability and willingness to train and upskill team members as needed
• Patience to work through a ticket with internal and external parties to dig out and develop RCA
• Receive and give generous feedback
• Exceptional time management and prioritization skills, capability of handling multiple projects and requests/tasks

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.