Manager, Product

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the product roadmap for Xfinity Mobile and Xfinity Home portfolio so that subscriber and financial objectives are achieved. Supports the budgeting, planning, coordination, and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product life cycle of new and existing products. Ensures operational plans are aligned with business objectives. This role includes working with HQ/Division/Regional partners to develop product/service needs, strategies, priorities, and trial/launch plans. This also includes partnering with all areas of the business, such as Tech Ops, Supply Chain, and Sales Channels to establish processes and plans for new product roll out.

Job Description

Core Responsibilities

• Acts as the Subject Matter Expert/owner of respective product development and deployment projects
• Oversees and facilitates consistent matrixed communications (HQ, Division, Region) to drive projects forward and create product fluency from Frontline to Senior Executive levels
  • Must demonstrate prior experience to pivot from macro, strategic thinking to having intimate product/project knowledge
  • Internalizes and represents the voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience
• Participates in defining product functional requirements. Provides product support and documentation and develops product materials. Engages functional partners to validate assumptions, drive project awareness, and surface opportunities and risks.
• Uses data to build justification and validation for various business cases. Assists in budgeting and analysis of products unit and financial performance, with goal of identifying opportunities and risks.
• Contributes to the product vision across the team and the organization
• Ability to navigate difficult conversations and vocalize/defend the West Division stance
• Partners with Division Project Management Organization (DPMO) in developing timelines, tracking new product/feature/initiative launches, and leading project management on functionally managed projects
• Ability to work in a rapidly changing, dynamic and fast paced environment; willingness to take risks and learn quickly
• Ability to synthesize and effectively present complex product features or enhancements in accessible language to cross-functional groups and sales organizations
• Takes initiative to help problem solve and lead solution-based discussions to drive successful product and service launches
• Able to understand and gather insights from data to help drive solutions and prioritization for the company
• Prioritizes work and projects based on the strategy and goals of the business

Additional Requirements

• Very Strong demonstrated proficiency in Excel/PowerPoint required
• Strong written, verbal and interpersonal communication skills a must
• Telecom or Wireless experience a plus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.