What are the responsibilities and job description for the Product Manager, Xfinity Home position at Comcast?
Job Summary
Job Description
Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating entertainment apps like Stream to life-safety services such as Xfinity Home, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Core Responsibilities
- Serve as a product manager for Xfinity Home
- Serve as subject matter expert on product features and ensure all teams are in alignment with product specifications and objectives
- Keep up to date on the technology and market trends; forecast opportunities and threats to our businesses
- Perform competitive research and analyses and keep the rest of the team abreast through industry/competitive/technology briefs
- Contribute to the product vision across the team and the organization
- Develop business cases for new products and features
- Collaborate with cross-functional teams and stakeholders to define and manage product roadmaps and to deliver on them
- Define product requirements for new products, features, and use cases; define acceptance criteria for each
- Identify, assign, and commit functional resources to meet product commitments
- Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on product features and releases
- Participate in architecture and engineering activities, including release/sprint planning, daily stand-ups, and bug reviews
- Keep track of release plans; identify and keep track of dependencies and risks and work with program leads to mitigate them
- Manage change requests, validate downstream deliverables, and final offerings
- Interface with business units to ensure a go-to-market strategy is defined and in place before a new device launch
- Keep track of product performance through data collection and analysis; create and maintain dashboards to maintain product use and performance
- Internalize and represent the Voice of the customer throughout the product lifecycle
- Consistent exercise of independent judgment and discretion in matters of significance
- Other duties and responsibilities as assigned
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call-backs, and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion & diversity
- Do what's right for each other, our customers, investors, and our communities
Qualifications:
Required
- Bachelor's degree (or foreign equivalent) in Computer Science, Engineering or related technical field
- Two to five (2-5) years of experience in product development or technical product management roles in the tech industry, of which two (2) years must be in developing or managing software for embedded products and services
Preferred
- Industry experience in IoT or home security industry
- Experience with Agile/Scrum
- Experience in developing or managing server/cloud-based software and services, Amazon Web Services preferred
- Experience in developing products or solutions for telecom carriers
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
Comcast is an EOE/Veterans/Disabled/LGBT employer
Education
Bachelor's Degree
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
