QA Analyst

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Who we are The Dotcom Digital Experience team of Comcast Business is transforming how new and existing Small and Enterprise business customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Content Strategy team collaborates closely with Sales, Product, User Experience, Marketing, Customer Communications and Development counterparts to create and deliver the customer-facing digital content, with a stellar customer experience at the forefront of every decision. As part of this, the Content Delivery team is focused on delivering best-in-class eCommerce and self-service experiences for our customers through the end-to-end journey in our Comcast Business digital properties. Summary As a QA Analyst on the Content Strategy Delivery team, you’ll work alongside project managers, content editors, developers, and designers to deliver a best-in-class experience for our online customers. This role is responsible for validating site content and functionality in various testing and production environments; and analyzing UX, copy, SEO, and site performance requirements and specifications to develop a strong understanding of the project and testing objectives. The QA Analyst should have hands-on experience validating test cases across all browser compatibilities on desktop, mobile devices, and tablets/iPads; as well as testing for responsiveness/adaptive logic, analytics validations, and accessibility. The QA Analyst collaborates with other team members to identify, reproduce, and document defects, bugs, or other problems by using a project's issue tracking tools and processes. You must be a critical thinker with the ability to think creatively and build test cases that are comprehensive and relevant to overall goals and objectives for the digital space. This role must be flexible, independent, and self-motivated with an ability to manage and prioritize multiple, diverse projects simultaneously.

Job Description

Core Responsibilities

• Formulate and execute tests to validate content on various site applications.
• Collaborate with Design, Copy, Content, and Development teams to identify product and technical requirements that will be the basis for conducting testing.
• Review and verify requirements and design specifications in a variety of projects, with an emphasis towards product testability and verification.
• Assist in identifying viable test strategies to support testing product functionality.
• Work with other Quality Assurance Analysts or Software Engineers to identify, reproduce, and document bugs or defects.
• Support trials of new infrastructure designs and services.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Excellent verbal and written communication skills.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Education Level: Bachelor’s Degree or equivalent

Field of Study: Computer Science or similar

Years of Experience: Generally requires 3-5 years of related experience

Compliance: Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.