Xfinity Retail Assistant Store Manager

Core Responsibilities

• Achieves all sales and service metrics through daily supervision, mentor, and consistent performance management (e.g., subject area) of retail sales team.

• Proactively coaches and develops store teams to perform their responsibilities at a high level.

• Provides on-boarding support, observes, and provides feedback to new hires to ensure they are on track with their training curriculum and able to provide an outstanding customer experience.

• Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.

• In partnership with the store manager, coordinates all daily sales floor responsibilities, including accurate and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer issues.

• Passionately drives store operations consistency with detailed orientation to back-of-house standards and showroom floor processes and procedures. Evaluate current processes, procedures, and overall efforts for improvement and innovation.

• Drives operational excellence with a particular focus on inventory management. Leads store inventory cycle counts ensuring timeliness and compliance with store, channel, and company requirements.

• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, efficiency, and net promoter system (NPS).

• Coaches team members on how to position all products with customers.

• Ensures that customers and prospective customers are treated with the highest levels of courtesy and integrity.

• Remains current on new and current products and services, industry, and competitive trends and reinforces findings with the team.

• Coordinates cash handling policies and procedures.

• Demonstrate available tools to supervise customer feedback, mentor, and take action to improve the store experience.

• Is proficient in sales compensation plans and addresses team member questions.

• Builds collaborative relationships with market and region partners including the operations manager.

• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as vital.

• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job

• Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services

• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences

• Win as a team - make big things happen by working together and being open-minded.

• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers

• Strive for results and drive growth

• Respect and promote inclusion and diversity

• Do what's right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?

• Development and Advancement Opportunities

• Employee Resource Groups

• Day 1 Medical/Dental/Vision Insurance

• 401k Matching

• Discounted Services (must reside in the footprint)

• Many more benefits and perks!

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.