What are the responsibilities and job description for the Multi-Site Bank Manager position at Comerica Bank?
What We Can Offer You
This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.
Position Responsibilities
Leadership Activities:
Monday-Thursday 8:30am-5:30pm; Friday 8:30am-6:30pm; Saturday 8:30am-1:30pm. Full time hours will be scheduled within timeframes listed.
- Career Growth -- promotional opportunities
- Incentive program based on performance
- Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
- Health, Dental, Vision, 401k match and Life Insurance
- Employee Assistance Program
- Tuition Assistance Program (Full Time)
- Financial Coaching and Benefit Guidance
- Floating Cultural Holiday
- Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
- Retirement Plan
- Employee Stock Purchase Plan
This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.
Position Responsibilities
Leadership Activities:
- Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
- Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
- Deliver daily coaching and evaluations for effective execution.
- Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
- Responsible for the acquisition of consumer business through the effective use of leadership activities.
- Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
- Identify opportunities to introduce customers to partners at appropriate moments.
- Encourage referrals from client relationships and COI's
- Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.
- Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.
- Ensure completion of necessary compliance related training for the colleagues at their banking center(s).
- Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.
- Approve transactions within authorities.
- Manage the execution of opening/closing procedures.
- Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.
- Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.
- Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.
- Educate and fulfill customer requests, routine and complex.
- Resolve complex customer complaints.
- Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.
- Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
- Partner with defined Small Business Banker to grow business revenue and business customer experience.
- Proactively identify opportunities to introduce customers to partners.
- Bachelor's Degree OR 4 years of relevant experience
- 3 years of experience in management with staff development
- 3 years of experience in Consumer/Business sales development
- 1 year of experience utilizing Microsoft Office Products, including Word, Excel, and PowerPoint
Monday-Thursday 8:30am-5:30pm; Friday 8:30am-6:30pm; Saturday 8:30am-1:30pm. Full time hours will be scheduled within timeframes listed.
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