Administrator

Role

The Administrator is responsible for maintaining an efficient and productive office environment at Comfort Ease Home Care. As the right hand of the CEO flexibility is a highly valued personality characteristic for this position. The ability to work independently and communicate effectively are also paramount. Professional communication with individuals we serve, their families, referral sources, and employees is expected. This role is crucial in that it allows the CEO the flexibility to be the public face of the agency in the community, while being confident that office tasks are being managed in an effective, organized manner.

The primary function of this position is to provide office administration, leadership and company growth. This includes serving as the primary receptionist (answering and directing incoming/outgoing calls, greeting, directing, and assisting staff, consumers, visitors and vendors. Maintaining contacts and calendars, ordering, stocking, and distributing office supplies and printed materials, maintaining office equipment, responding to inquiries, coordinating with the CEO’s schedule, and supporting the CEO in efforts to expand the reach of the agency. Send and receive email correspondence to referral sources, set up and manage email campaigns, e-newsletters, social media marketing and management. The Administrator will periodically attend community activities, such as provider fairs, job fairs and provider interviews to enhance the company’s growth opportunities. Quality Assurance is another important aspect of this role. The Administrator will perform basic bookkeeping tasks, like tracking invoices, taking care of accounts receivable and tracking the office’s overall budget. Tracking metrics, census and staffing.

The Administrator will assist with regular audits of consumer and employee files and assess them for accuracy and completion of required elements. The Administrator will assist the CEO with the finalization of documents and will be counted on to edit effectively.

Responsibilities:

• Manage the recruitment, selection, onboarding, training, and development of all new and current employees.
• Works with the CEO in the management of scheduling all new and current staff to ensure appropriate staffing to meet consumer and/or program needs.
• Prepare important documents, send and receive email correspondence, reports, presentations, resumes, memos, etc.
• Manage marketing task and strategies for the growth of the agency.
• Maintain proper coordination and manage the appointments and meetings for booking conference room etc.
• Plan and organize hiring events.
• Maintain office files, vendor files, and other files that are related to the company’s operations.
• Assist in the implementation and oversight of the CEHC performance improvement plans.
• Provides on-call support after hours Monday-Friday, including rotating holidays and weekends.
• Performs other incidental and related duties as required and assigned.

Qualifications, Education, and Skills Requirements:

• High school diploma or any related course certification
• Bachelor’s in business Administration or related field
• Requires at least 2 or more years of experience to understand the administration experience.
• Strong computer and internet skills including all MS suites (Word, Excel, Outlook, Power Point).
• Strong attention to detail, organization, and planning.
• Strong interpersonal skills in order to work well with a wide range of people in a diverse community.
• Exceptional organizational and time management skills.
• Dependability as demonstrated through good attendance and adherence to timelines and schedules.
• Proven ability to work as a member of a team.
• Ability to work independently.
• Ability to maintain confidentiality.
• Excellent judgment and decisions on items of a confidential nature.
• Ability to manage multiple tasks.
• Excellent follow through on projects and deliverables.
• Excellent problem-solving skills.
• Demonstrate resourcefulness and initiative in completion of projects.
• Strong sense of internal and external customer service.
• Excellent leadership skills

Job Type: Full-time

Benefits:

• Dental insurance
• Life insurance
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• Car Insurance (Preferred)
• Reliable Transportation (Preferred)

Work Location: One location