Overview:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position requires excellent guest relations skills, attention to detail, and the ability to handle various administrative tasks.
Duties:
- Perform night audit procedures to reconcile daily hotel transactions and ensure accuracy
- Verify and balance all revenue-generating departments' transactions
- Prepare daily reports, including occupancy reports, revenue reports, and guest account statements
- Handle guest check-ins and check-outs during the overnight shift
- Assist guests with inquiries and provide exceptional customer service
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and procedures
- Handle any guest complaints or issues in a professional and timely manner
Qualifications:
- Previous experience in hospitality or hotel management is preferred
- Strong communication skills, both verbal and written
- Excellent guest relations skills with a friendly and professional demeanor
- Proficient in using phone systems and other office equipment
- Bilingual skills are a plus
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling financial transactions
- Knowledge of night audit procedures is an asset
If you are looking for an opportunity to contribute to a dynamic team in the hospitality industry, we encourage you to apply for the Night Auditor position. We offer competitive compensation, as well as opportunities for career growth within our organization. Join us in providing exceptional service to our guests during their stay at our hotel.
Job Type: Part-time
Expected hours: 32 per week
Schedule:
Work setting:
Experience:
Ability to Commute:
Work Location: In person
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