What are the responsibilities and job description for the Weekend Front Desk/Houseperson position at Comfort Inn - Bozeman?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:$19 hourly
Responsibilities:- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Field customer complaints when necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Located at 1370 N 7th Ave Fun, friendly family-oriented place to work!
Salary : $19 - $0
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