General Manager (GM)

Job description

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.

• Recruits, hires and trains quality staff.
• Manages all hotel staff, including creating work schedules and assigning specific duties.
• Reviews and approves property payroll daily. Ensures timely submission of approved timecards to Payroll on a bi-weekly basis.
• Provides leadership to the team with ongoing training and coaching; leads by example.
• Conducts performance reviews for team members and follows a progressive disciplinary process to correct team member performance deficiencies.
• Responsible for knowing area attractions and services to accommodate guests’ needs.

• Maintains hotel operations consistent with Brand Standards. Inspects rooms, public spaces, and storage areas daily to ensure all rooms and public spaces are guest-ready, and storage areas are clean and safe.
• Completes the daily audit, makes daily bank deposits, reviews and approves transmittals and other front office paperwork and reports.
• Responsible for knowing property emergency procedures, OSHA Workplace Standards, and ensures all team members are trained to act safely at all times and what to do in the event of an emergency or accident at the property.
• Ensures a viable key control program is in place.
• Understands the government regulations affecting hotel’s operations, ensuring the hotel is operating in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.
• Creates an operating environment that ensures consistent guest satisfaction, meets with and solicit comments from guests regularly to determine their level of satisfaction with guest services and facilities.
• Establishes and follows appropriate cash control procedures and ensures team members follow appropriate cash control procedures, including making daily bank deposits.
• Establishes and implements company policies, goals, objectives, and procedures, conferring with the management company, peers, and staff members as necessary

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Paw Paw, MI 49079: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location