Front Desk Associate / Guest Service Agent

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Here's what we have to offer you:

• Competitive Pay

• Fun place to work

• Clear path for growth and career advancement

• Hotel Discounts

• Paid Vacation

• Health Insurance Benefits

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

• Computer experience required.

• Customer Services experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Fundamental Requirements

• Greet and welcome all guests approaching the Front Desk.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• Review Front Office log daily.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be familiar with all in-house groups.

• Have knowledge of emergency procedures and assist as needed.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

Williams Hotel Group is South Georgia's premier hotel operator. We are a community that cares about our team members and guests. We are committed to delivering superior service while providing growth opportunities for our valued team members.