What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn?
About us
Days Inn is a small business in Cadillac, MI. We are professional and agile.
Our work environment includes:
- Modern office setting
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
```Requirements```
- Previous experience in hotel management or hospitality management is preferred
- Strong guest service skills with a focus on providing exceptional customer service
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and handling multiple phone lines
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong attention to detail and organizational skills
Please note that this job description is not exhaustive and may be subject to change. The successful candidate will be expected to perform other duties as assigned by management.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- On call
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $12 - $13
