What are the responsibilities and job description for the Care Manager position at Comfort Keepers?
Home Care is a wonderful profession that helps to serve our most vulnerable population. At Comfort Keepers, we believe that every day we spend with a client is a day we can make a difference in someone’s life. We believe that within every person, there is an inner spark. It is something age and illness cannot take away.
As a Comfort Keepers General Manager, you will be responsible for the overall operations and staff of a company owned location providing consistent extraordinary client experiences with a team of highly trained, motivated and engaged caregivers. This combination along with our talent, hard work, and dedication will help lead the team and location to achieve consistent and profitable growth. As a General Manager, you will be creating and shaping the office’s culture, generating the most amazing employee and client experiences. You will be overseeing the recruitment, hiring and retention of caregivers, client care management, while implementing operational efficiencies and other key administrative duties. As part of your responsibilities, you will be creating a bench of future leaders within the organization. |
re you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, a Homecare Services Coordinator position with Comfort Keepers is for you!
Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. Our 17-year-old home care company based in Spartanburg, SC is seeking a Homecare Services Coordinator to join our team!
Homecare Services Coordinator Benefits:
- Competitive Hourly Pay
- Paid Time Off
- Medical, Dental & Vision Plans
- 401K
- Paid Holidays
- Direct Deposit
- Referral Program
Position Summary:
The Homecare Services Coordinator drives client care delivery and referral source satisfaction by monitoring customer satisfaction and quality of client care. The Homecare Services Coordinator maintains a professional and respectful work environment consistent with Comfort Keepers' expectations. The Homecare Services Coordinator directs caregiver schedules and follows up after caregivers are assigned to a client. This communication is for both new caregivers and existing caregivers, receiving new assignments.
Homecare Services Coordinator – Responsibilities
Proactively manages the ongoing client relationship for existing clients. Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates client needs and advises families.
Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team.
Provides feedback to local leaders regarding caregiver performance and customer feedback.
Identifies and makes recommendations regarding any safety concerns of caregivers or clients
Determines client recovery activities for deactivations, hospitalizations, hours reductions, and canceled hours. Responsible for ensuring that clients value our services as outstanding.
Coordinates care with Client Care Coordinator, family members, and other care providers.
Reviews daily care logs to ensure quality care is delivered. Initiates care coordination process based on information gathered in the notes with the necessary parties and documents accordingly.
Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential clients, and inactive clients.
May be required to participate in on-call rotation depending on the needs of the business.
Completes special projects as assigned.
Answers potential client inquiries whether made via phone or web and qualifies them for home visits.
Manages new client assimilation process and ensures it is completed in specified time frame
Assist with billing and accounts receivable
May be responsible for processing caregiver payroll
May be responsible for caregiver recruitment and executing effective recruitment strategies, as well as facilitate the onboarding of new caregiving staff.
Qualifications:
- High School diploma required.
- A Bachelor’s Degree is a plus, but not required.
- Healthcare industry experience is a plus, but not required.
- Customer service-related experience a plus, but not required.
Knowledge, Skills, Abilities:
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software as well.
- Excellent interpersonal skills.
- Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
- Ability to maintain a high level of confidentiality.
- Excellent organizational skills.
- Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.
- Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
- Positive and professional attitude.
- Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
Join the Comfort Keepers family in Tryon, NC! Apply today!
