What are the responsibilities and job description for the Client Care Coordinator position at Comfort Keepers?
CLIENT CARE COORDINATOR
At Comfort Keepers, nothing is more important than helping people live full, independent and dignified lives within the comfort of their own homes… wherever home may be. Comfort Keepers is dedicated to providing care that enriches our client's lives and helps them maintain the highest possible level of quality independent living.
Comfort Keepers is currently seeking a Client Care Coordinator to join our growing White Rock Office.
JOB SUMMARY
Under the general supervision of the General Manager, the Client Care Coordinator is responsible for conversion of inquiries for service requested to in-home visits and provides continuity of care for clients after referral. The Client Care Coordinator Facilitates the provision of in-home care and support services to clients. Arranges for the uninterrupted continuing care of the client. Assists in the organization of family resources for the effective care of the client. Routinely interacts with other personnel as well as clients, family members, community providers/referral sources, insurance companies, care managers, and other third party payers. Will be part of the after-hours on-call rotation. The successful candidate will need to be a tremendous team player, self-directed and be able to prioritize well when under time constraints.
QUALIFICATIONS
LPN, College diploma or equivalent and at least two years related experience in a healthcare setting. Experience in coordinating healthcare preferred. Valid driver’s license with valid auto insurance.
- Requires proficiency computer skills (Office, Excel, Power Point)
- Must possess and demonstrate excellent communication skills as well as positive professional, business image
- Must be proficient in the use of mobile communication technologies and common business applications.
ACCOUNTABILITIES
Reports directly to the Owner/GM – with communication accountability to Comfort Keepers Management Team for caregiver assignments and staffing needs. Is responsible for:
- Client Retention
- Client Hour Growth
- Caregiver Supervision in relations to issues relating to clients
MAIN DUTIES
- Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.
- Establishes initial client records
- Visits clients to keep abreast of client’s condition and environment periodically
- Responsible for determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.
- Assists in matching caregiver qualification and availability to clients’ needs
- Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
- Serves as a liaison between the client, caregiver, scheduler and human resources coordinator.
- Participates in on-call rotation as assigned.
- May interface with other community resources to assure that client needs are adequately addressed
WORKING ENVIRONMENT
Office environment. Does require travel in personal vehicle to visit clients and caregivers.
HOW TO APPLY
- Email detailed and current resume with cover letter to ethanmartin@comfortkeepers.ca
