What are the responsibilities and job description for the Front Desk Clerk position at Comfort Suites Pearland?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Available shifts are:
- 7AM-3PM- Morning shift
- 3PM-11PM- Evening shift
- 11PM-7AM- Overnight shift
- AND work days vary Monday - Sunday. Must be flexible in the days and times available and Weekend availability is a MUST !!!
- Choice Hotels experience a plus.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Available shifts are:
- 7AM-3PM- Morning shift
- 3PM-11PM- Evening shift
- 11PM-7AM- Overnight shift
- AND work days vary Monday - Sunday. Must be flexible in the days and times available and Weekend availability is a MUST !!!
Choice Hotels experience a plus.
- Please only apply if you are able to work these shifts on a weekly basis and are flexible on days.
You Must have great customer service skills and excellent computer skills. Each position has a two-week training period that consists of in-house and online training. The pay rate during Training is $9.00 per hour. The hourly rate after training will be determined by your customer service skills and your performance during training. You maybe asked to start training immediately after interview process at location if selected for the position.
Job Type: Part-time
Pay: $8.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pearland, TX 77584: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location