Facilities Operations Manager

Job Summary:

We are seeking a Facilities Operations Manager for our portfolio of retail and office properties throughout Oregon and Washington. The primary objective of the Facilities Operations Manager is to establish and consistently achieve a high standard for the appearance and operation of all the properties we manage, through the thoughtful management of capital investments and operational expenditures. To this end, you will be responsible for oversight of all aspects of the maintenance, improvement and efficient operation of first-class retail and office locations. This person works closely with organization leadership, leasing brokers and tenant relations staff in providing the highest level of professional asset management possible to our clients and fostering a culture of continuous improvement.

Responsibilities:

• Responsible for all aspects of facilities and operations across the property portfolio.
• Responsible for promptly dispatching and resolving tenant service requests and operational issues, including emergency calls. Utilize work order management system (Yardi) and maintain communication with vendor and tenant to ensure that all service requests are addressed in a timely manner.
• Manage relationships with vendors to ensure competitive pricing and exceptional service. Including sourcing new vendors and verifying insurance compliance.
• Identify capital and expense projects required to maintain and improve the real estate asset. Support Accounting staff in developing annual property budgets that reflect planned capital and expense projects.
• Award service contracts and enforce the terms and specifications therein. Monitor the performance of service vendors and conduct regular meetings and site visits to ensure optimum performance.
• Review and approve tenant improvement plans and monitor tenant improvement work to ensure compliance with industry standards and property specific rules and regulations.
• Actively work with leasing team during negotiations to review and approve any landlord work scope included in new leases. Once lease is executed, bid, award, manage and deliver landlord work scope within the specified timeframe.
• Bid, award, and manage capital and expense improvement projects in accordance with organizational processes and construction industry standards.
• Work with Administration staff to maintain current and complete facilities records for each asset under management including as-builts and warranty docs for completed tenant improvements and all capital and expense improvement projects.
• Provide notification and coordinate any scheduled facilities work with tenants so as to mitigate operational impacts.
• Produce and maintain various facility management reports. Attend regular staff meetings and communicates to stakeholders regarding tenant improvements projects, capital and expense improvement projects, work order progress reports, and other related facilities items.
• Responsible for facility inspections for quality assurance on a regular basis. Ensure vendors are performing regularly scheduled facilities maintenance tasks in a satisfactory manner and tenants are adhering to facilities-related aspects of their lease agreement.

Desired Skills:

• Exceptional customer service and organizational skills.
• Ability to balance multiple priorities and projects, keeping all team members informed of progress and issues.
• Working knowledge of electrical, plumbing, HVAC and fire life safety systems typically found in multi-tenant retail and office properties. The candidate should have an understanding of the operation, maintenance and repair of such systems, in that the candidate is able to understand and assess issues, prescribe or understand resolutions, and review and vet vendor proposals. Time spent in the field actually operating, maintaining and repairing such systems is preferred.
• Candidate must be a team player, while also being able to work independently utilizing problem solving skills.
• Excellent written and verbal communication skills.
• Construction project management experience.
• Vendor management experience.

Requirements:

• Associate or Bachelor’s degree required, or six years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office (Outlook, Word, and Excel) and ability to learn and utilize property management software both in the office and remotely via mobile device.
• Certification in HVAC maintenance is highly desired, but not required.
• Familiarity with Yardi property management software is highly desired, but not required.

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, etc. If you are a highly motivated individual with a passion for facility management and possess the required qualifications, we encourage you to apply for this position.

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Ability to Relocate:

• Eugene, OR: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Eugene, OR

Salary : $70,000 - $110,000