Asst Manager 1

POSITION OVERVIEW

In conjunction with the Store Manager, assists in managing all operational aspects of a store according to company policies and procedures; and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers.

• Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
• A team player committed to continuous improvement.
• Champions safe work practices and Commercial Tire’s safety guidelines and standards.
• Assists manager with annual sales and gross profit objectives.
• Maintains the highest levels of customer service and satisfaction. Communicates the importance of customer service to all employees and ensures timely resolution of customer complaints. Ensures telephones are answered promptly and courteously.
• Performs all work expected of the location or ensures that all work is completed using the Manager as a resource for planning.
• Along with the manager, provides adequate staffing based on store volume.
• Trains and supervises employees work. Assigns work schedules and specific work duties. Assists in resolving employee grievances and disciplines as requested.
• Helps ensure all employees attend monthly safety meetings and comply with company safety goals, which includes reporting of accidents and completing required documentation.
• Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the Employee Handbook.
• Identifies new sales opportunities and communicates those opportunity to manager.
• Assists with store audits to ensure compliance.
• Knowledgeable in all facets of a store environment.
• Completes accounting functions (invoices, re-bills, End-of-Days, night deposits, inventory receipts) on a daily basis, per company policy.
• Coordinates and conducts product knowledge training; ensures on-the-job training programs are applied; and attends and participates in training workshops as directed by the Store Manager and/or outlined in the company training program.
• Other duties as assigned.

• Obtains Sales and Gross Profit goals in assigned categories
• Obtains unit sales goals in assigned areas
• Supports and promotes operational compliance scores for company audits (Operational and Safety)
• Supports and promotes Commercial Tire Safety standards
• Supports and promotes in shop vehicle inspection process

• Customer Service
• Interpersonal Savvy
• Sound Judgment
• Ethics and Values
• Attention to Detail
• Office Skills
• Business Skills
• Punctuality

• High School Diploma (or equivalent) plus some college or technical school
• 2-years related experience in the tire industry
• Valid Driver’s License and Insurable Driving Record (Required)
• Regular attendance and punctuality is required and is an essential job function.