Community Lead, The POST

About the Opportunity

The Community Team at Common Desk is made up of individuals who are customer-focused, confident, and warm. They have optimistic, friendly energy and tackle repetitive tasks with a can-do attitude. At the location level, we use a lattice approach to space management, meaning Community Associates and Community Leads do a little bit of everything to ensure that no stone at the space is left unturned. 

Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following:

•  Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions.  

• Ensure the location is fully operational, processes are running smoothly, and facilities-related supplies and inventory are well stocked.   

In this role, you’ll: 

•  Efficiently handle the day-to-day responsibilities of the space, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours.   

• Work with the Community Team to ensure the front desk is covered during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Hospitality Bar. 

• Man the location’s Fiction Coffee outpost, if applicable in the location, providing exceptional espresso-based coffee drinks to patrons. 

• Execute marketing and sales tasks in tandem with the location’s Senior Community Manager, including but not limited to, managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events weekly, etc. 

• Reviewing and analyzing membership trends monthly to guide the following month's ad allocation. 

• Conduct New Member Orientation, including educating members on all relevant Common Desk policies and procedures and encouraging usage of the app to activate the space’s amenities.

• Effectively off board members, collecting keycards, keys, and delivering any remaining mail. 

• Understand, report on, and forecast rent roll and budget. 

• Manage monthly invoicing to members and tenants and complete the location-specific payables approval process. 

• Conduct tours of the space for potential new members while sharing benefits tailored to their needs. 

• Execute marketing and sales tasks in tandem with Community Team, including but not limited to, managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events monthly, etc. 

• Lead and manage the location’s Community Associate and be responsible for the Community Associate’s time off and expenses in Workday. 

• Communicate location-related needs to internal departments and outside vendors.   

On the Community Team, You Promise: 

• You will be customer-centric and member-focused, consistently and authentically enhancing everyone’s workday. 

• You will own the hospitality initiatives in the space. 

• You will work to create a sense of belonging for all. 

• You will clean and service assigned areas in an organized manner according to Common Desk standards. 

• You will be flexible and open to new and innovative solutions that improve building health.

• You will present well through appearance and dress. 

• You will communicate clearly and effectively to upper management and internal departments.

• You will maintain company standards and expectations. 

• You will work strategically and make decisions with confidence and tact. 

• You will have a passion and commitment to the business. 

• You will be a self-starter, dependable, and solutions-focused. 

• You will adhere to the community's rules, guidelines, and best practices to optimize member experience. 

• You will operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike. 

• You will have a willingness to learn. We share feedback, get feedback, and operate in a culture of being open-minded to grow. 

• You will aid in creating a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions. 

On the Community Team, Success Looks Like: 

• Consistently delivering a legendary hospitality experience to every guest and member of Common Desk. 

• Creating a robust and vibrant community with occupancy levels that meet and exceed budget expectations. 

• Achieving exceptional member retention and member satisfaction scores. 

• Supporting a member-first culture amongst staff. 

• Maintaining a functional, clean environment with a focus on operational excellence.

• Living out our company values: Keep it real, value everyone, serve first, develop others, challenge norms, have a blast, and do what it takes. 

Competencies: 

• Customer Focus: Delivering strong customer relationships and delivering customer-centric solutions. Those who please customers will win the most. Winning organizations are always customer-oriented and responsive. 

• Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations. Recognize the need to be flexible and act differently. Quickly adjusting and fine-tuning behavior in real-time. 

• Resourcefulness: Securing and deploying resources effectively and efficiently. The real trick is to produce results by making the best use of the limited resources available.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Good communication results in mutual understanding, harmony, and action.

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Employee engagement results in improvements in profitability, quality, productivity, revenue, customer satisfaction, innovation and retention.

About You

We’d love to hear from you if you meet the qualifications below:

• Bachelor’s Degree or equivalent experience.

• 2 years of experience in hospitality or similar field.

• Proficient local language and understanding of local culture required.

• Excellent interpersonal and networking skills.

• Strong verbal and written communication skills.

• Strong organization skills with the ability to multitask projects from start to finish.

• You are attentive to detail and manage tasks efficiently and effectively.

• You enjoy and thrive at continually growing relationships.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.