What are the responsibilities and job description for the Manager of Patient Safety position at Common Spirit?
Overview
Saint Francis Memorial Hospital is an accredited, not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco's only downtown hospital, Saint Francis is uniquely situated to care for international and domestic visitors, as well as the residents that make up San Francisco's diverse population.
We encourage employee participation at all levels to encourage growth and excellence. Known as the downtown hospital, Saint Francis boasts all private rooms and a friendly atmosphere.
The hospital is renowned for orthopedics, with leading programs in sports medicine, joint replacement, spine care and occupational medicine. Saint Francis is also known for outstanding acute burn care, emergency medicine, acute rehabilitation and a nationally-honored cancer care program.
St. Mary's Medical Center has been caring for the health of San Franciscans since 1857 when it was founded by eight Sisters of Mercy from Ireland. It is an accredited, not-for-profit hospital, located across the street from Golden Gate Park. It is a full-service acute care facility with more than 575 physicians and 1,100 employees who provide high-quality and affordable health care services to the Bay Area community.
Home to advanced medical practices, such as the nation's first digital cardiac catheterization laboratory, innovating orthopedic and spine surgery and comprehensive rehabilitation, and a state-of-the-art cancer center. St. Mary's Medical Center is one of San Francisco's leading hospitals, offering patients a full range of outpatient and inpatient services delivered with the human touch. Strategies and business development are centered on Oncology Services, Cardiac Services, and Orthopedics.
#QualityLeader
Responsibilities
Position Summary:
Oversees the Saint Francis Memorial Hospital and St. Mary's Medical Center Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.
Principal Duties and Accountabilities:
* Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)
* Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.
* Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.
* Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
Qualifications
Minimum Qualifications
* Bachelor's degree, or five (5) years of related job or industry experience in lieu of degree
* Minimum of three (3) years of risk management, patient safety and/or other related professional experience
* Minimum of two (2) years of experience managing/supervising employees and/or vendors
Saint Francis Memorial Hospital is an accredited, not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco's only downtown hospital, Saint Francis is uniquely situated to care for international and domestic visitors, as well as the residents that make up San Francisco's diverse population.
We encourage employee participation at all levels to encourage growth and excellence. Known as the downtown hospital, Saint Francis boasts all private rooms and a friendly atmosphere.
The hospital is renowned for orthopedics, with leading programs in sports medicine, joint replacement, spine care and occupational medicine. Saint Francis is also known for outstanding acute burn care, emergency medicine, acute rehabilitation and a nationally-honored cancer care program.
St. Mary's Medical Center has been caring for the health of San Franciscans since 1857 when it was founded by eight Sisters of Mercy from Ireland. It is an accredited, not-for-profit hospital, located across the street from Golden Gate Park. It is a full-service acute care facility with more than 575 physicians and 1,100 employees who provide high-quality and affordable health care services to the Bay Area community.
Home to advanced medical practices, such as the nation's first digital cardiac catheterization laboratory, innovating orthopedic and spine surgery and comprehensive rehabilitation, and a state-of-the-art cancer center. St. Mary's Medical Center is one of San Francisco's leading hospitals, offering patients a full range of outpatient and inpatient services delivered with the human touch. Strategies and business development are centered on Oncology Services, Cardiac Services, and Orthopedics.
#QualityLeader
Responsibilities
Position Summary:
Oversees the Saint Francis Memorial Hospital and St. Mary's Medical Center Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.
Principal Duties and Accountabilities:
* Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)
* Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.
* Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.
* Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
Qualifications
Minimum Qualifications
* Bachelor's degree, or five (5) years of related job or industry experience in lieu of degree
* Minimum of three (3) years of risk management, patient safety and/or other related professional experience
* Minimum of two (2) years of experience managing/supervising employees and/or vendors
Recommended Skills
- Claim Processing
- Data Analysis
- Health Care
- Leadership
- Presentations
- Regulatory Requirements
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