Patient Access Rep
Job Posting for Patient Access Rep at CommonSpirit Health
- Overview* In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
- Responsibilities* Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the outpatient clinics in accordance with established internal guidelines and procedures.
Work Includes
- ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items by working directly with patient’s insurance carriers, ever needed.
An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.
Strong customer service skills are necessary.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.
Overall, the nature of the work and job requirements is consistent between locations. The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.
- Qualifications* Education/Work Experience:
- Pay Range* $20.62 - $28.12 /hour
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