Immigration Assistant

Description

About CCC:

Since 1923, Commonwealth Catholic Charities (CCC)has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 11 locations throughout Virginia.

SUMMARY: Provides basic support to assigned program.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Completes new client intakes 

• Arranges transportation and language logistics for client meetings 

• Enters client information into electronic databases 

• Prepares USCIS and other case forms 

• Conducts research 

• Conducts ongoing outreach at job fairs, panels, and other community events 

• Prepares clients for upcoming USCIS interviews 

• Delivers quality customer service in person and over the telephone. 

• Follows up promptly to all program inquiries. 

• Completes all data entry as assigned by supervisor. 

• Effectively communicates all pertinent program information to other staff members. 

• Assists with guidance and support to all program volunteers as directed by supervisor. Tracks volunteer hours. 

• Prepares and replenishes all reports, rosters, forms, and other program documentation as required. 

• Represents the Agency in the community and workplace in a professional and ethical manner. 

• Demonstrates sensitivity to the service populations cultural and socioeconomic characteristics. 

• Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills. 

• Utilizes a basic knowledge of Microsoft Office applications. 

Qualifications

EDUCATION and/or EXPERIENCE: High School Diploma or equivalent is required with one year of related experience.  

WORK ENVIRONMENT: Favorable 

Full-time Employee Benefits:

Retirement savings – After one year of employment, the agency contributes 4% of your plan year earnings into a savings account for you and will match dollar-for-dollar up to 4% of salary if an employee makes contributions to the plan. That’s an 8% annual contribution to your retirement savings!

PTO – earn 16 days off for vacation, sick, or personal time in your first year. This goes up to 22 days in your second year and keeps climbing every five years.

Holidays – Enjoy eleven paid holidays

Other paid leave at no cost to employees – bereavement, short-term disability, long-term disability, paid parental leave

Virginia Credit Union memberships

Employee Assistance program – Free services including five free confidential consultations with a mental health professional

Medical Insurance – a choice of 4 PPO plans for employee, employee spouse, employee child(ren), or family coverage. A portion of premiums subsidized by the agency.

Dental Insurance – a choice of two dental plans for employee, employee spouse, employee child(ren), or family coverage. A portion of premiums subsidized by the agency.

Vision Insurance

Life insurance – paid by agency with option to purchase additional coverage

Other insurance benefits – flexible spending accounts including dependent care, health savings account (for qualified HDHP participants), legal resources