Information Systems Supervisor
Job Posting for Information Systems Supervisor at Commonwealth of Kentucky
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3/4/2024 (7:00 PM EST)
24-01278
Information Systems Supervisor
Pay Grade
16
Salary
$52,567.92 - $78,852.96 Annually
Employment Type
EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
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Hiring Agency
Finance & Administration Cabinet | Commonwealth Office of Technology
Location
101 Twin Oaks
Frankfort, KY 40601 USA
Frankfort, KY 40601 USA
Description
This position is for an Information Systems Supervisor for the Asset Management (AMB) Branch. This Branch is located within the Office of Client Support Services.
The Commonwealth Office of Technology (COT) enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.
The Information Systems Supervisor would ideally have prior Asset Management experience in a large-scale and high volume Information Technology (IT) environment. The AMB Branch is involved in many different areas of both internal COT support as well as supporting our agencies. AMB is responsible for effectively managing the life cycles of Hardware Assets as well as Software Assets and working to ensure we have accurate accountability and utilization of those assets. We work with groups within the organization to capture, review, and process data to be used to create agency billings. We also provide support for inquiries from our customers as it pertains to their COT invoices.
In addition to these essential tasks, the Asset Management Branch is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and, perhaps most importantly, often serves as the face, or voice, of the organization to customers as it relates to Asset functions.
Job duties for this position include:
The Commonwealth Office of Technology (COT) enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.
The Information Systems Supervisor would ideally have prior Asset Management experience in a large-scale and high volume Information Technology (IT) environment. The AMB Branch is involved in many different areas of both internal COT support as well as supporting our agencies. AMB is responsible for effectively managing the life cycles of Hardware Assets as well as Software Assets and working to ensure we have accurate accountability and utilization of those assets. We work with groups within the organization to capture, review, and process data to be used to create agency billings. We also provide support for inquiries from our customers as it pertains to their COT invoices.
In addition to these essential tasks, the Asset Management Branch is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and, perhaps most importantly, often serves as the face, or voice, of the organization to customers as it relates to Asset functions.
Job duties for this position include:
- Working with AMB Management in effectively supervising, developing, and training the AMB teams.
- Managing Hardware Asset Management (HAM) and Software Asset Management (SAM) life cycles, which include receiving, tagging, documenting, and disposal of the various asset types.
- Ensuring that all processes used by the AMB are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Supervising the daily activities of HAM and Billing Teams and assisting with any SAM functions as needed.
- Providing detailed reports and data to management for review to identify trends in ticket cause and resolution and improve customer service.
- Assisting management in identifying cost savings.
- Organization
- Small project management
- Communication
- Knowledge of IT Hardware configuration
- Accounting
- Data analytics
- Time management
- IT Service Management (ITSM) interaction with emphasis on our current ITSM platform, ServiceNow.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Four years of professional experience in computer programming, systems analysis, systems support, or computer operating systems.
Substitute EDUCATION for EXPERIENCE: Related technical or vocational training will substitute for the bachelor's degree requirement on a year for year basis. A master's degree in computer science will substitute for one year of the required experience.
Substitute EXPERIENCE for EDUCATION: Experience in computer programming, systems analysis, and/or computer operations will substitute for the bachelor's degree requirement on a year for year basis. Experience in business or public administration, statistics, research, or a related field will substitute for the bachelor's degree requirement on a year for year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title typically perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact David M. Coleman at David.Coleman@ky.gov or 502 782 9609.
An Equal Opportunity Employer M/F/D
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Salary.com Estimation for Information Systems Supervisor in Frankfort, KY
$102,488 to $135,832
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