Deputy Clerk - Wmsbg-James City JDR

Title: Deputy Clerk - Wmsbg-James City JDR

State Role Title: Deputy Clerk

Hiring Range: Negotiable to $39,247

Pay Band: UG

Agency: Supreme Court

Location: Wmsbg-James City J&DR Court

Agency Website: www.vacourts.gov

Recruitment Type: General Public - G

Job Duties

The Deputy Clerk (Grade 8) is assigned docket and operational responsibilities in a high volume, fast paced office with frequent, critical deadlines. This individual must be committed to providing excellent customer service to a diverse population, responding to external and internal stakeholders and court users with a friendly, courteous, and positive attitude and a desire to work in a team environment. The Deputy Clerk must uphold the Oath of Office and keep the work of the Williamsburg/James City County Juvenile and Domestic Relations Court in the strictest of confidence.

This position performs case processing duties for criminal, delinquency, abuse/neglect, custody/visitation, child/spousal support, protective orders, and other civil cases. Cases may be complex and involve traumatic subject matter. Duties include processing, filing, and maintaining detailed court documents in accordance with established guidelines, automated case management system data entry, scheduling matters for court, preparing correspondence, assessing fines and costs, receipting payments, docket preparation, and providing the judge with administrative support in the courtroom. Additional responsibilities include providing excellent customer service to the public, attorneys, and court related agencies in person and by telephone, and providing information about the status of cases, procedures, and hearing dates within office guidelines. Must be able to multitask, meet strict deadlines, and assume additional responsibilities as assigned by the Clerk. Must be able to take initiative and be able to handle a high-volume workload while maintaining accuracy. This position occasionally requires overtime.

Minimum Qualifications

High School diploma or equivalent required. Qualified applicants must possess a positive attitude, be able to meet strict deadlines, and handle a high volume of paperwork. Applicants should be highly detail-oriented, accurate, and possess strong time management and customer service skills. Applicants must have the ability to explain procedures in a clear and easy to understand manner in person, possess excellent written and verbal communication skills, and have advanced knowledge of office automation systems and computer software. Applicants must demonstrate a proficiency in Microsoft® Office Suite, and a high degree of data entry speed and accuracy.

Competitive applicants will be self-motivated, be able to work independently as well as part of a team and manage changing priorities. Preferred applicants will have judicial system experience in the Commonwealth of Virginia, legal experience, professional office experience, customer service experience, and/or prior experience in a trauma-informed environment.

Additional Considerations

Prior data entry experience, financial experience, and experience providing face-to-face customer service interactions in a challenging environment is also preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

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In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.