IT Help Desk Specialist (Staff Wage)

The Department of Facilities Management is seeking an IT specialist that will work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The IT Specialist will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers. Other duties include:

• Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the unit.
• Perform system upgrades and new system deployments when needed.
• Review proposals which consist of objectives, scope, and user expectations; gather facts, analyze data, and prepare proposal synopses comparing alternatives in terms of cost, time, and availability of resources.
• Analyze problems on computer applications and systems for students, faculty, and staff; provide technical assistance to departmental user support staff.
• Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
• Provide basic application and system training for users. Assist in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.
• Follow proper procedures related to secure computing, account maintenance and purchasing.
• Maintain accurate documentation to support these efforts.

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029

To apply, please submit an application online through Workday at https://uva.wd1.myworkdayjobs.com/UVAJobs and attach a current CV/Resume and Cover Letter . Search on requisition number: R0058912 .

Questions related to the application process may be directed to Keith Johnson, HR Specialist at fkj2t@virginia.edu.

The University will perform background checks on all new hires prior to employment.

MINIMUM REQUIREMENTS:

Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
Experience: None. Relevant experience may be considered in lieu of a degree.
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

MINIMUM REQUIREMENTS:

Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
Experience: None. Relevant experience may be considered in lieu of a degree.
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.