What are the responsibilities and job description for the Services Portfolio Manager position at CommScope?
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our professionals are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to substantial sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.
RUCKUS Services & Support enables CommScope Ruckus’s solutions offerings and includes Professional Services, Education Services, Enterprise and Premium support, and Managed Services offerings. Youwill define support & services strategy and drive the end to end offering development from service market requirements, definition, pricing to GTM strategy. You should also have an Enterprise networking experience to help define the solutions required to be successful in various verticals including Education, Retail, MDU, Hospitality, and MSP use-cases.
The PLM will be highly cross-functional in nature, partnering with product PLM, Marketing, IT org, as well as field-facing interactions with Sales, SEs, Partners, and customers.
Above all, creativity, and ability to evaluate the right initiatives and seeing them through from concept to execution and delivery will be a key success factor for this role. Ruckus Wi-Fi and switching products are known for their innovations in performance and scale.
Responsibilities
Contribute to NPI for all Ruckus Initiatives
Work closely with cross-functional groups to collaborate on the roadmap and NPI readiness
Present business results, roadmap and vision to the executive team as well as to sales leaderships regularly.
Drive projects with market & competitive analysis
research customer requirements for potential new capabilities and offerings
Leverage market research, competitive analysis and customer engagement
Service definition using product management skills and methodologies
Work with product PLM to develop support and service offerings and pricing for New Product Introduction (NPI) releases including Support SKU’s and pricing
Develop pricing strategies and models across the portfolio that incentives value exchange in the channels
Present to leadership and other members of the organization on portfolio effectiveness
Identify process gaps and develop business requirements to enable services delivery and implementation
Creating and maintaining support collateral to reflect current portfolio state.
Educate sales and customers on offering and positioning
Required Qualifications & Experience
10 years of proven experience as a Product Manager networking space. MBA an advantage
Previous product management experience
Services offering development or portfolio management experience in the hi-tech industry
Knowledge of technical support services and how they add value in the customer journey
Experience with services & support operational processes
An ability to learn new concepts quickly
Expert communication and interpersonal skills.
Expert collaboration and leadership skills.
Expert presentation skills.
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Why RUCKUS a CommScope BU?
Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo
