Housing and Supportive Service Coordinator

Job Title:                                Housing & Supportive Services Coordinator (HSSC)

Program/Dept:                          Community Services – Housing

Reports To:                            Housing & Economic Stability Program Manager

FLSA Status:                              Regular/Full-time/Non-Exempt

Probationary Period:             Ninety (90) days

Salary Range:                        Updated annually 

Work From Home Status:    Eligible for Hybrid

*Community Action Partnership of Strafford County is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination on the first day of employment.

GENERAL DESCRIPTION

Works to connect people experiencing homelessness with housing options, supportive services, and other resources through a process designed to coordinate participant intake, assessment, and provision of referrals. Establishes excellent working relationships with town welfare offices, mental health agencies, local shelters, businesses and other providers of services and support for those experiencing homelessness.

EDUCATION and/or EXPERIENCE

A.A./A.S. Degree in Social Work; will consider candidates with a degree in a related Human Services field and/or 2-3 years of related experience. Additional experience and/or training with substance abuse and mental health disabilities is preferred. Familiarity with the Homeless Management Information System (HMIS) is desirable. Individual needs empathy skills as well as good verbal and written skills. 

DUTIES AND RESPONSIBILITIES 

• Represents CAPSC as a regional access point for persons experiencing housing instability, a housing crisis, or homelessness.
• Conducts intake and program enrollments and maintains client records and activity logs. 
• Receives training in and conducts assessments of client needs to prevent and divert homelessness.
• Works with housing providers to create plans and identify supports for successful housing transitions. 
• Ability to understand and assess housing quality standards as decent, safe, and sanitary.  
• Ability to understand concepts and calculations for rent reasonableness, fair market rent, leasing, and security deposits.
• Receives training and/or certification on multiple systems and databases designed to track and report upon services provided (e.g. HMIS, EmpowOR, and others as needed)   
• Provides supportive services such as case management, client assessments, outreach, and transportation.
• Establishes and maintains positive, productive working relationships with mental health agencies, town welfare offices, police departments, local shelters, businesses and other providers of services and resources to the homeless to discuss case and service needs (e.g. case conferencing where allowable)
• Attends trainings, workshops, and meetings as assigned by the Housing & Economic Stability Program Manager
• With support from the HES-PM, reviews program budgets, utilizes monthly tracker, monitors program expenses, and ensures program operations align with budget.
• Accurately completes all required reporting requirements for program funding in a timely fashion.
• Works to eliminate barriers to housing access by identifying systemic practices that may contribute to excluding people from program eligibility.   

SUPERVISORY RESPONSIBILITIES

GENERAL EXPECTATIONS

• Respects the confidentiality of information about agency staff, personnel issues, and other program operations.
• Plans, assigns, coordinates, organizes, and prioritizes work.
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff, and community members
• Applies the highest ethical standards to oneself in interactions with others daily.
• Supports others in their efforts to be productive, effective, and successful in work and life.
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful, and direct communication as well as active listening

• Takes appropriate action to deal with emergency situations.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and childcare licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years, and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agency’s automobile insurance carrier. 

MISSION VISION &VALUES 

Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships.

Our Vision:   To eliminate poverty.

Our Values:   Collaboration, Client Focus, Accountability, and Communication.