Branch Manager 2

Overview

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

A Branch Manager is responsible for meeting the financial service needs of customers while supervising assigned branch staff and adhering to required staffing levels.  It is the Branch Manager’s responsibility to ensure the Branch is in compliance with operating policy and procedures.  A Branch Manger 2 will normally manage a branch office having between $25MM and $49.9MM in combined loans and deposits (excluding commercial loans) and a staff of up to six (6) FTE employees.  This position will have consumer lending authority.

• Ensure assigned branch is properly staffed and staff is trained to meet customer sales and service needs as well as branch objectives
• Lead in the selection of new personnel
• Review employee performance throughout the probationary period and on a regularly scheduled basis thereafter
• Manage and maximize performance levels of staff members through schedules, distribution of assignments and regular feedback
• Work with management to establish growth, sales and profit objectives
• Implement strategies to achieve goals assigned to the branch as established in the region’s annual operating plan; assist in the development of the annual budget for the branch and adhere to budget parameters
• Consult with sales staff to establish specific sales and customer service goals; and provide results reports to staff
• Conduct regularly scheduled sales and customer service meetings (at least monthly)
• Serve as an active member of the customer service team and be held accountable for branch sales and lending performance
• Conduct “outside” sales and customer service calls on present and prospective customers within the branch office market area
• Conduct regularly scheduled sales and customer service meetings (at least monthly) with focus on having informed staff
• Establish and confirm all branch operations are performed in accordance with established bank policy and procedures, either directly or through appropriate supervision (i.e. cash balancing, dual control, etc.)
• Coordinate proper security, facility, and risk measures to minimize loss, and to ensure presentation of the branch.
• Monitor and review loans for appropriate risk rating to minimize risk rating changes by the bank’s loan review processes
• Demonstrate cooperative efforts in working with other departments and within own branch while encouraging similar behavior from staff
• Actively participate in the community as a reflection of the bank’s goal for strong community involvement
• Handle advertising and contribution requests
• Integrate activities through communication with District Manager, Branch Administration, other manager, etc.
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion

Qualifications

• Associate’s Degree in Finance or Business or equivalent training preferred
• Specialized banking education, experience and training
• Valid driver license
• Proficient reading, writing, grammar and mathematics skills
• Excellent interpersonal relation and communication skills
• Evidence of positive and effective leadership qualities
• Thorough knowledge of the features and benefits of bank products and services
• Consumer lending knowledge and authority
• Working knowledge of bank operating policies and procedures
• Must be able to consistently demonstrate the Company’s core values:  a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Minimum six (6) years of related experience with two (2) years in a related lending position is normally required
• At least one (1) year of supervisory experience required
• Candidates being considered for this position will be subject to additional background checks as required by regulations.  Employees in this job must register and comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).  Employees hired or transferring into this position will need to meet the qualification requirements, in Community Bank’s sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling.  Qualification requirements include but are not limited to an assessment of overall financial responsibility, character and general fitness through review of a criminal background check and credit report.  Exceptions to this requirement will be made on a case by case basis and may require reassessment of level.

Other Job Information

Compensation: Commensurate with experience plus annual bonus. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

To apply to this position or to see a full listing of current openings please go to:  https://cbna.com/careers/work-happy

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.  The employee may occasionally be required to lift and or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and the ability to focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.