Wrap Around Care Coordinator

Annual Salary: $45,000/yr

Position Summary: The Family Allies Wrap Around Care Coordinator is responsible for facilitating the Wraparound process for families served in the child welfare system in a timely and responsive manner. The Wraparound Care Coordinator coordinates and schedules Family Team Conferences to promote permanency and prioritizes urgent requests. This position maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system.  This position will work out of the South Care Center in Palm Bay, FL.

Technical/Functional Expectations:

1. Family Team Conferences - Essential Function: Coordinate and facilitate Family Team Conferences in order to achieve consensus among family and other participants in developing an appropriate plan based on the needs of the families and to ensure compliance with BFP procedures, values, and standards.
2. Service and Treatment Delivery - Essential Function: Ensure services and treatment are delivered from a strength-based framework and customized in order to meet individualized needs of consumers and are culturally competent.
3. Utilization Management--Essential Function: Authorization and monitoring of resources, including agency and community, to meet client’s needs.
4. Relationship Maintenance--Essential Function:  Foster and maintain  ongoing  relationships  with  family members, care managers, providers, and identified resources in order to call on others to implement client plans.
5. Adhere to SOC Values and Principles - Essential  Function:  This  is  required  in  order  to  embrace  and promulgate the values and principles of the System of Care on a consistent basis with each family and interaction.
6. Planning/Scheduling/Meeting multiple deadlines – Essential Function: Plan and schedule meetings, conferences, and travel schedules in order to maintain staff schedules.
7. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1. Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms.
2. Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.
3. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.
4. Customer Service: Able to anticipate and respond to consumer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate consumer importance and value.
5. Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information in order to gain understanding and buy-in.
6. Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience: 

1. Minimum of 2 years knowledge of child welfare systems: This is required in order to understand and successfully function within our system of care and to adhere to Florida statute and code.
2. Strong computer/data entry skills:  This experience  is  required  in  order  to  maintain  our  utilization management system.
3. 3 years’ Experience working with  families  and  children:  This  experience  is  essential  in  order  to effectively work with children and families within our system of care.
4. Collaboration, negotiation, and problem-solving skills: This experience is essential in order to effectively facilitate the Wraparound Family Team conferencing process.
5. Valid Driver's License & Appropriate Insurance - Essential: This position requires a valid driver’s license in order to travel throughout the County

Educational and Experience Requirements:

1. BA/BS - Bachelor’s Degree in Human Services or equivalent required.
2. Masters in psychology, Human Services or Social Work preferred.
3. 1 to 2 years related experience required.
4. 2 Wraparound and related experience required.

Physical Requirements:

1. Grasping
2. Carrying 10-15 pounds
3. Reaching
4. Sitting
5. Standing
6. Bending
7. Twisting
8. Speaking
9. Reading
10. Listening
11. Typing
12. Writing
13. Operate Motorized Vehicles/Equipment

The Brevard Family Partnership Family of Agencies are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.