District Director of Operations

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

Overview

As a District Director of Operations (“DDO”), you will serve as an executive to our Store Operations team; a team who works to provide alternative lending solutions to customers who may not have access to, or choose not to use, traditional credit opportunities. You will set the example for an unmatched customer experience and seize every opportunity to teach, develop, and motivate your teams to achieve success. All along the way, we’ll invest in your success by providing a world-class training program that will help you excel in your career.

Responsibilities

Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance.

Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth.

Establish clear development paths for each of your Team Members and maintain a strategic succession plan.

Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent.

Plan and execute strategies to drive marketing efforts and increase Company awareness.

Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and Team Members.

Protect Company assets by completing store audits with rigorous review and analysis.

Enforce a work environment that upholds compliance with Company procedures, as well as local, state, and federal laws and regulations.

Serve as an extension of TMX Finance® Family culture by supporting and promoting Company programs and initiatives.

Visit each store in the district during store business hours to provide ongoing coaching, training, and mentorship to your teams.

Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Qualifications

Minimum Qualifications

• Minimum of three years' experience at a District Director level or above• Management of at least eight brick and mortar retail locations with at least eight direct reports• Employee mentoring and development experience• Ability to travel throughout your district on a daily basis in order to meet the essential functions and responsibilities of the position listed above is required• Very strong people management skills with the ability to instill a culture of accountability• Strong multi-tasking, organizational, and time-management skills• Successful financial management experience, including profit and loss reports and budgets• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications

• Consistent track record of successfully growing new and existing store locations• Innovative and strategic approach to increasing brand awareness• Bilingual English/Spanish is a plus