Student Support Advisor

SCOPE OF WORK: The student support advisor will work with prospective and current LRCC students providing general academic and non-academic advising support aimed at helping students meet their educational goals. This position reports to the Director of Student Success at LRCC. This is a year-round position working part time 25 hours per week.

ACCOUNTABILITIES:
Provides general academic advising and success strategies to prospective, non-matriculated and other LRCC students helping them identify, define and achieve their educational goals.

Regularly follows-up with students and monitors progress during the term resulting in the development of a plan that transitions students to the selected program and appropriate faculty advisor, as well as other supports on campus, such as those offered by Student Success Center.

Maintains accurate and confidential records of advising sessions with prospects and current LRCC students.

Collaborates with all student service departments on campus (i.e., admissions, financial aid, registrar’s office, disability services, Student Success Center) to provide seamless access to services they provide, for students requiring additional support.

Works collaboratively with department chairs, program coordinators and faculty to stay up to date with programmatic and/or curricular changes and to ensure advising follows current program requirements.

Establishes and maintains working relationships with off campus social service agencies and other providers and refers students when necessary.

Follows up with students who have not continued their attendance at LRCC gathering data about their experiences and facilitates their return when appropriate.

Represents student support services on college committees and at college functions.

Complies with all system, college, state and federal rules and regulations.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized college or university with major study in counseling, education, behavioral science, or a related field.

Experience: Two years’ experience in student services, academic or career advising/counseling, or student support within a higher education setting.

Licensure/Certifications: Valid New Hampshire driver’s license or access to transportation.

DESIRED QUALIFICATIONS: Master’s degree.

WORK TRAITS: Considerable knowledge of academic and/or career advising principles and practices. Knowledge of adult learning principles. Familiarity with academic and career development resources. Ability to maintain rapport with students, faculty and staff. Ability to communicate effectively verbally and in writing and to prepare written reports. Ability to work effectively with diverse populations. Ability to work independently and as a member of a team. Strong organizational and time management skills. Ability to detect and define problem areas and causes and to create and develop effective solutions, including the exercise of sound judgment in evaluating situations, planning actions, making decisions and setting priorities. Proficiency in Microsoft Office Applications, Outlook, Word, Excel, and PowerPoint. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

All offers of employment are contingent upon the successful completion of the required background check.