Description
Title: Director of Client Services
Department: Next Step Resource and Recovery Center
Reports To: Associate Vice President, Next Step
Location: 56 Bay Street, Staten Island, NY 10301
Position Status: Full Time
FLSA Status: Exempt
Pay Rate: $65,000-$75,00 annually, commensurate with qualifications; excellent benefits package including generous paid time off benefits (4 weeks of vacation plus paid holidays, personal, sick time), employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!
Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.
POSITION SUMMARY:
The Director of Client Services manages the day-to-day operations of peer activation services in the Next Step Resource and Recovery Center, a 24/7 resource and recovery drop-in center. The Center offers peer activation services through the Relay Program. This program employs Recovery Coach/Certified Peer Recovery Advocate-trained Peers to engage individuals facing substance and opioid use disorders during crises, assisting them in identifying goals for safety and stability. The Relay Program involves "activating" Peers to three emergency rooms in Staten Island following an opioid overdose.
In addition to managing the Relay Program, the Director of Client Services is responsible for overseeing the Connections to Care program, which serves individuals coming from carceral settings who misuse substances or have a substance use disorder (SUD).
The Director of Client Services directly supervises Senior Peer Mentors and Care Navigators. These individuals leverage their shared life experiences to engage others in informative and motivational discussions about the benefits, expectations, and next steps. The Center's services include structured recovery-focused engagement to prevent criminal prosecution for low-level arrests, medication-assisted treatment (MAT) services, group and individual counseling, syringe exchange (SEP), HIV prevention, and peer socialization.
The schedule for this position is Monday-Friday, 9 am-5 pm, with some weekends required for staff supervision and oversight.
DUTIES & RESPONSIBILITIES:
Requirements
CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status
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