Case Manager

LOCATION

500 South Third Avenue, Big Rapids, MI 49307

SCHEDULE

This is a full time, hybrid position, 40 hours per week. Monday - Friday 8am - 5pm is the typical schedule, however there are times when the schedule does need to accommodate consumer needs. This can be discussed further in an interview. 

COMPENSATION & BENEFITS

Salary Range: $45,656 - $62,109 depending on experience

• Student loan forgiveness through the Public Service Loan Forgiveness Program
• NHSC & MDHHS Behavioral Health Loan Repayment Program (BHLRP) approved facility for student loan repayment programs
• Health benefits through BCBS with employer contributions to the HSA
• 12 weeks of 100% paid maternity and paternity leave
• Employer funded short- and long-term disability
• Comprehensive dental and vision benefits
• 100% employer funded Defined Benefit (pension) program with vesting after 6 years
• 30 paid leave days (16 annual/12 sick/2 floating) during first year of employment, this increases with years of service
• Performance-based compensation plan with annual increases
• Professional development opportunities
• Free CEU training opportunities
• 12 paid holidays

SUMMARY

General Description:  Work collaboratively with other treatment professionals within a clinical team to engage, educate, communicate, and coordinate care with consumers and families specific to their mental and physical health needs for a whole health approach to care. Responsible for coordinating an array of services under the functions of case management/supports coordination including person centered planning, assessing, linking and coordinating of services, monitoring, and advocating responsibilities regarding the needs of individuals. Case Managers work with individuals and families with intellectual/developmental disabilities, acute or long-term mental illness, and co-occurring substance use disorders.  Their aim is to instill hope and provide care and support using a person-centered approach to help individuals and families establish and achieve personal meaningful goals.

Responsibilities and Duties:   Uses guided discovery to help individuals/families identify the presenting problem, understand their needs, and build rapport. Completes psychosocial assessment to identify services and supports needs.  Supports individuals/families in the development and review of a Person-Centered Plan which includes interventions to enhance or restore the capacity for social functioning, linking to needed services and resources, and monitoring efficacy of the plan and service delivery. Demonstrates understanding of the Home and Community Based Settings Final Rule within the person-centered planning process.  Engages, activates and motivates individuals and families to foster growth and opportunities for change to assist individuals and families to achieve their desired outcomes. Provides support, skills training, and psychoeducation specific to identified areas of focus.  Actively works with the treatment team to engage and build rapport between the consumer and all members of the treatment team for increased access to care and services, decreased wait times, and improved treatment outcomes.  Case Managers are responsible for monitoring the consumer's overall status and communicating updates with other members of the treatment team. Conducts crisis screenings and interventions, as well as crisis and safety planning. Provides backup to Crisis Mobilization Intervention Team (CMIT) as needed. Assists individuals/families in finding necessary resources related to social determinants of health, such as housing, food security, education, and transportation. Advocates on behalf of the person with other community partners. Addresses health and safety issues using a whole-health approach with the individual (and, if appropriate, the guardian) by coordinating care with other healthcare providers and insurers.  Assists the individual in becoming an active member of their community.  This will be done by linking the individual with needed services, community activities and coordination of same.  Monitors the person-centered process through contacts with the consumer, consumer's family, community members, and other evidence.  Completes the necessary record keeping functions as defined by CMHCM and assists the individual in accessing all potential entitlements needed.  Provides back-up to other staff, participates in staff meetings, attends court hearings, coordinates with other agencies and provides consultation to staff. May also include tasks specific to serving consumers outside of the agency's six county catchment area. Examples of these duties include: Monitoring state hospital admissions/continuing admission criteria, completion of consult notes related to Center for Forensic Psychiatry (CFP) referrals, and monitoring of Not Guilty for Reason of Insanity (NGRI) cases.

The above statements are intended to describe the general nature and level of work being performed by people assigned this title.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.  They are not intended to limit or in any way modify the right of supervisors to assign, direct, and control the work of employees under their supervision.  The above statements will also incorporate knowledge about and actively support:  1) culturally competent recovery based practices, 2) person-centered planning, and 3) a trauma informed culture of safety to aid consumers in the recovery process as applicable to the work performed. 

EMPLOYMENT STANDARDS

General Education: 
College: Bachelor's Degree
Major: Social Work, Psychology, Sociology, Nursing, Criminal Justice, or comparable degree.
Courses: Social work, professional ethics

Training: Motivational Interviewing and Trauma Informed Care training preferred.

Job-Related Experience: Sufficient experience to perform the position at a satisfactory level required.  Experience related to the appropriate recipient population preferred.  Three years of experience with children and families preferred when providing services to children.

Licenses/Certification: LLBSW or LBSW preferred but not required. Valid driver's license while operating vehicle on agency business. 

CONDITIONS OF EMPLOYMENT

Knowledge:  Knowledge of Person-Centered Planning; the characteristics and social aspects of mental and emotional disturbances; basic principles and techniques of psycho-social assessment, treatment planning, crisis intervention, mental health therapies, behavioral modification techniques, and community organization/intervention.  Knowledge of legal systems, community agencies, and health, mental health, and social welfare programs.  Knowledge of pertinent regulations, medications, and daily living skills.

Skills:  Computer and telephone skills. 

Abilities:  Ability to establish and maintain rapport with each consumer; determine therapeutic needs; develop treatment/intervention plans; monitor consumer's behavior to assess plan effectiveness; and modify plans as consumer's needs dictate.  Ability to communicate effectively both orally and in writing; adapt communication according to consumer's functioning level; and establish positive and effective relationships with colleagues and members of other community agencies/programs.  Ability to listen well; adapt quickly to change; be non-judgmental, innovative, patient, and empathetic. Ability to work independently; meet deadlines; demonstrate assertiveness and initiative; and show coordination, time management, organization, prioritization, mediation, consumer advocacy, and record-keeping skills.  Ability to work and communicate as a member of a team; and work well in stressful and crisis situations while promoting a culture of gentleness.

Physical Demands: Work is generally sedentary.  Frequent travel is required.

Work Environment: Work is performed in a typical office setting, residential homes, and other community settings and requires working effectively with a variety of people in sometimes difficult circumstances.