Incident Management Coordinator/Investigator

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. 

We are now hiring an Incident Management Coordinator in Forked River, NJ . The Incident Management Coordinator is responsible for monitoring the systematic operations of incident management and internal investigations of residential and Employment programs for the developmentally disabled population. The position is based out of Forked River, NJ, however, the investigations will be done at offices and houses throughout the state of New Jersey.  This position requires extensive state-wide travel and comes with a vehicle stipend. 

 Responsibilities

• When investigations are conducted internally: Verifies that investigations are initiated timely. Acts as the point of contact for investigations and coordinates the investigation process, collecting information requested by the investigator, scheduling staff interviews and visits to the homes/programs.  
• Completes multiple internal investigations each week
• Responds timely to state investigations per regulations.
• Conducts and incident/ investigation follow up as required or requested by the QA/Incident Management Committee.
• Monitors the agency’s compliance with incident management and abuse and neglect policy.
• Conducts root cause analysis/analysis of causal factors to prevent future incidents of a similar nature.
• Conducts quarterly and annual trend analysis studies as required and presents reports to management and the national team for review.
• Member of the National & Local QA/Incident management committees
• Cooperate with internal and State inspections and investigations
• Attends staff meetings as determined by supervisor
• Attends conferences, seminars and training relevant to the position
• Other duties as assigned by the Regional/State/ Executive Director

Minimum Requirements 

• Bachelor’s degree in a related field or equivalent, and three years related experience
• Any equivalent combination of experience and training
• Valid driver’s license with satisfactory driving record
• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions
• Ability to maintain effective relationships with other management staff, employees, regulatory/oversight agencies and the general public
• Excellent time management skills and the ability to develop and implement multiple priorities
• Ability to present facts and recommendations effectively in oral and written form
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Excellent writing skills
• Excellent critical thinking skills 
• Ability to demonstrate poise, tact, and diplomacy
• Excellent presentation and verbal skills
• Experience using Microsoft Office 365
• Knowledge and understanding of Department of Human Services NJ-IRMS Incident Reporting Levels and Categories Grid

 Working Conditions

• Ability to work in a fast-paced environment, handling multiple priorities
• While performing the duties of the job, employee travels by automobile, utilizing own vehicle, and is exposed to changing weather conditions
• Minimal hazards, general office working conditions
• Flexible schedule as determined by supervisor

 Competitive Benefits

• Insurance Options (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous Paid Time Off (PTO)
• Employee Incentive & Discount Programs
• 403b Retirement Plan with Employer Match
• Exceptional Career Growth Opportunities

Send resume to: Diane.Dorazio@comop.org

Community Options is an Equal Opportunity Employer   M/F/D/V