What are the responsibilities and job description for the Lead CSR position at Community Vet?
Garden Oaks Veterinary Clinic was founded in May of 2015 and is a small animal practice that is growing. In the coming months we are expanding to nearly two and one half times our current size and adding diagnostic and therapeutic modalities that will grow our practice even larger. The clinic has been reimagined and will also provide a feline exclusive entrance and waiting/examination area. We have five veterinarians currently and regularly provide learning for veterinary students in externships along with similar externships for veterinary technician students. We have a culture of learning and seek to upgrade and add skills to all who work here. Our goal is to educate our clients and to provide the best healthcare to the pets that they love.
Lead CSR – Job Description
Lead 3 to 5 other CSR’s and ensure their ongoing training and performance.
Work as a member of the management team in tandem with other managers.
Specific Skillsets/requirements for CSR’s:
Phone Etiquette and Delivery of Messaging as required by superiors,
Greeting Clients and Patients of the Clinic with utmost hospitality,
Dress according to the standards of the Clinic,
Be able to use PIMS system efficiently to ensure clients are expeditiously logged in, have appointments handled, and clients/patients discharged,
Assist in training of new hires and do other jobs and duties as may be required by management of the clinic.
Handle inventory of products and foods sold through the front desk.
Be able to assist clients with our online pharmacy and understand how to add and remove stock from the pharmacy as needed from time to time.
Assist in celebrations for employees’ birthdays and anniversaries with the clinic.
Assist employees with continuing education tracking.
Assist management team with the introduction and adoption of new initiatives as they may arise.
Perform other roles and duties as my be required from time to time.
