Operations Director

JOB DESCRIPTION – OPERATIONS DIRECTOR - CHICAGO

Comp-U-Dopt is seeking a detail-oriented, self-starter Operations Director for its Chicago team. This full-time position is critical to the success of our organizational operations, our ability to execute programs, and to serve students throughout greater Chicago. Overall, this position is responsible for the inventory, warehouse management, tech support, distributions and operational functions of our programs/organization. This role reports to the Chicago Executive Director and will operate out of our

Downers Grove, IL office.

Responsibilities:

Warehouse/Refurbishment Lab Management

• Accurately manage process flow of hardware inventory through the refurbishment process.
• Manage data erasure and destruction process for all data bearing devices and accurately complete and verify all certificates of erasure and destruction for computer donations.
• Support efficiency building including creating new standards of procedure and tracking mechanisms.
• Assist in repair, troubleshoot, recondition, and re-image desktop and laptop computers.
• Oversee technical support for students and families via phone, text, and email.
• Manage and schedule repair and exchange appointments for families and students.
• Sort, label, and log all incoming and outgoing inventory.
• Prepare monthly reporting on refurbishment throughput, common IT repair calls, and inventory.
• Warehouse management
• Work with vendors to schedule recycling pick-ups and deliveries.

Computer Distribution/Computer Adoption Sessions

Critical to the success of this position and our organization is the ability of the Warehouse Operations and Distributions Manager to prepare and attend Computer Drive-Thru Distributions and, when scheduled, Saturday Computer Adoption sessions.

• Be aware of all session dates and locations at least 3-4 weeks in advance of session delivery.
• Check warehouse inventory and ensure the refurbishment lab has the necessary stock to complete the ‘order’ for how many computers are needed at each upcoming session and the correct number of training devices is prepared.
• Quality check completed items for cleanliness and quality standard for distribution.
• Load the ‘order’ of computers and accessories onto the vehicle being taken to the session as well as all necessary equipment for training at the session.
• Transport equipment to the distribution site - arriving no later than 30 minutes prior to set up, help unload training equipment and set up classroom, set up computers for distribution at the end of session and lead volunteers as available to support.
• Follow up any technical and troubleshooting calls made after the session.

Gift-in-Kind Pick-Up

Another critical component to our organization involves the pick-up of equipment from our corporate and organizational partners. This equipment is what enables us to distribute computers to the children we serve and to ensure we have access to the tools and supplies we need to refurbish these computers.

In addition, these pick-ups are usually our first point of contact with new partners and are an important part of building relationships with companies who we aim to develop further into volunteer and philanthropic partners. As a result, we must be willing to be flexible, responsive, and efficient in our scheduling, clear and professional in our communication, and have a strong understanding of our programs so we can share more information with partners. The Operations Director is responsible for:

• Responding to requests for pick-ups or questions from partner organizations within 24 hours to schedule a pick-up.
• Booking and picking up the right truck and equipment needed to execute the pick-up most effectively is organized and used.
• Practicing good health and safety practices are used in picking-up, loading and unloading equipment.
• Securing equipment for transportation.
• Completing proper documentation with copies given to the donor and brought to Development for acknowledgement letters.
• Communicating of any required certificates of erasure with refurbishment lab staff and

Executive Director.

• Explaining the donation and refurbishment process properly to partners as well as the impact of their gift on the community.
• Unloading, sorting, inventorying, and storing equipment on return to the warehouse in a way that it can be easily identified, and useable equipment will remain safe and undamaged.
• Other duties as assigned.

Qualifications:

This is an excellent opportunity for a high-performing individual to join a rapidly growing team and organization and make a significant impact. There are opportunities for training and growth within the organization.

• Associates or bachelor’s degree in a business or SCM related field preferred. GED or High School

Diploma Required.

• Minimum 2-3 years working in warehouse operations role required
• Minimum 2-3 years demonstrable experience in inventory management, facilities, and vendor management
• 2-3 years of experience in community engagement, partnership negotiation, or relationship building activities
• Strong interpersonal and communication skills are a must – this role will have an external facing component
• Eager to work in a fast-paced, small nonprofit environment with the opportunity to work across all departments

• Strong interest in technology and STEM education fields as well as a commitment to working in nonprofit and or youth development field.
• Collaborative, results-oriented, positive, and energetic team player who is highly organized, detail-oriented with excellent problem-solving skills.
• Must be able to lift up to 50lbs 10 to 15 times per day.
• Must be able to drive a 22-26-foot box truck

Comp-U-Dopt is an EEO employer and maintains a policy of nondiscrimination with respect to all employees and applicants for employment. Some evening and weekend work may be required. This position will not include the opportunity for benefits. This position is subject to successfully passing a background check and submission of two references.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Willingness to travel:

• 25% (Preferred)

Work Location: One location