Case Manager

About us:

In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!

Our vision today? Keeping pets healthy …. because pets make us happy!

Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?

About our opportunity:  

As the Claims Representative (aka: Case Manager) on our claims processing team, you will manage pet health insurance claims and the claims process to provide the highest level of service to customers from start to finish. You will provide information concerning the processing of a claim through to payment and answer additional inquiries from our customers and Vetwork partners. During the claims process, you may provide guidance regarding treatment options, refer care providers, and monitor the treatment progress.

What you’ll do here: 

• Manage the claims process from receiving the claim through approval and payment.
• Handle all customers with the highest level of professionalism providing world-class customer service
• Provide guidance to Vetwork partners and customers to facilitate understanding of recommended treatments and associated coverages
• Monitor, track, and report on claims submitted
• Interact with veterinary clinics and customers to ensure timely responses to questions and claim resolution
• Meet or exceed all partner and Companion Protect, LLC standards for timeliness, accuracy, and claims volume
• Create and document processes and procedures and provide recommendations for improved system processes
• Evaluate issues outside the scope of claims responsibility but necessary to the process of payment, directing the issues to the appropriate department with follow-up to ensure resolution of the issue resulting in claim payment
• All other duties as assigned including processing of insurance applications, managing customer failed payments and light technical support to clients

What you’ll bring to the team:

• 3 years’ experience in the Veterinary field or as a Claims Representative
• Experienced in communication with customers via phone, email, chat, or similar.
• Proficiency in Microsoft Office Suite and experience learning and using new technology
• High school diploma required
• Commitment: Dedication to the work we do and the customers we serve 
• Teamwork: Strong desire for team success 
• Resourcefulness: Creative, innovative, and effective problem-solver
• Bonus points if you have…
  • A current property and casualty license
  • A current certification as a Veterinary Technician

Where you’ll work: This is a fully remote or hybrid opportunity.

Why you might love working here:

Whether you work at CP HQ or join our team remotely, get ready to be greeted by our furry associates as pets are at the center of everything we do! In addition, to our Pets at Work perk, we offer employee perks that go beyond your standard benefits and compensation packages – see below!

Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you.

Our perks and benefits:

• Generously subsidized company-sponsored medical, dental, and vision insurance
• 401K with company match and immediate vesting
• All Associate Equity Program
• Subsidized pet insurance
• Casual Office Attire
• Flexible working environment
• 160 hours of PTO (Vacation Personal Sick time)
• Paid Maternity, Paternity and Pawternity leave
• 9 paid company holidays per year
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.