Technical Delivery Manager - Healthcare

Compass Group is a world-leading food and support services company whose history can be traced back over 60 years. As a FTSE 100 listed company with $32.3 billion in revenue in Fiscal Year 2019, we operate in around 50 countries, employ over 600,000 dedicated people, and serve more than 5.5 billion meals a year.

Based in Charlotte NC, Compass Group North America is the leading and highest-ranking food-service management and support services company with US $20.16 billion in revenue in FY 2019. Compass Group USA is consistently named one of America’s 500 Overall Best Employers, as well as Best Employers for Diversity, New Grads, and Women by Forbes along with many other regional, national, and international awards.

By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Behind everything we do at Compass Group is a focus on Great People, Great Service and Great Results! This approach is key to our provision of food and support services to clients across the globe.

Compass Digital Labs is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, and beyond. We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We believe in the power of ‘What If’ and combining creative people with different talents to make a dent in the world.

The Technology Delivery Manager performs a project management function and is responsible for managing the implementation of retail front of house digital solutions, including: Point of Sale, Order and Pay Kiosk, Self Check Out, Mobile Ordering, Digital Signage and Cashless products at our healthcare client locations across the U.S. This position supports strategic and tactical activities that must be balanced to achieve the desired results
 

• Prioritize and self-manage technology implementation projects (strategic, existing and new business) assigned by Sr. Manager
• Ensure product implementation plans are developed and executed within agreed upon timelines
• Conduct IT assessments at hospitals and create network diagrams that adhere to standards
• Ensure that project estimates are accurate, complete and that scope changes are documented, and approved in advance of the work being performed
• Support other team members’ projects as needed to achieve team success
• Communicate and lead calls and meetings with internal resources, external vendors, business operations and our client representatives to define and execute solutions
• Keep apprised of your project status, escalate concerns and provide regular updates to the Sr. Manager
• Adapt tools and processes to accommodate changes and improve accuracy and efficiencies
• Complete objectives and deliverables to align with organizational goals and team strategic direction

• Bachelor’s Degree or equivalent work experience
• Minimum 5 years of technology project management experience
• Minimum 2 years of restaurant or retail operations experience; healthcare technology experience highly preferred
• Advanced knowledge and experience in network diagrams and connectivity 
• Working knowledge of restaurant or retail technology and terminology including point of sale systems, kitchen management systems, and Internet access technologies
• Service oriented collaborative approach to customer and peer relationships
• Energetic self-starter able to work independently in a fast-paced environment
• Highly developed sense of ownership, responsibility and commitment to quality
• Proven ability to manage multiple tasks and shifting deadlines
• Effective organization, planning, problem solving and analytical skills
• Strong communication, presentation and relationship-building skills
• Approximately 75% travel required (varies within season), including weekends and some holidays