What are the responsibilities and job description for the Sr. Client Service Manager position at Compass Group Careers?
- We are hiring immediately for a Client Service Manager Sr. position.
- Location: Multiple sites in California Bay Area- Hayward, CA. Note: online applications accepted only.
- Schedule: M-F, 8am to 4:30pm
- Requirement: Strong technical skills and proficiency; leadership and team building; Customer Service skills
- Company Car
- Incentive bonus eligible
- 85,000 - 95,000 / year
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
This position has direct customer service contact with our Clients, analyzing business performance and developing/ executing new programs. The goal is that outstanding service build and sustain long-term relationships and result in high customer satisfaction and contract renewals/extensions.
Key Responsibilities:
- Prepares business reviews
- Improves profitability
- Makes recommendations to identify program enhancements and provide customer value
- Assists in operational set-up of new business
- Expedites day-to-day service problems
- Builds and sustains relationships with clients
- Conducts financial analyses
- Performs other duties as assigned
Qualifications:
- Associate’s degree required, Bachelor’s degree preferred
- Three years of account management experience
- Demonstrated ability to prepare, analyze and present complex business reviews to Clients
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Proven long-term relationship building experience
- Demonstrated ability to use analytical and intuitive judgment and sound decision making
- Strong problem solving skills
- Proficiency in Microsoft Office software
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Canteen maintains a drug-free workplace.
Req ID:1148280
Canteen
Salary : $0
