Guest Service Representative - Fulltime hours 11am-7:30pm shift

Schedule: Every other weekend required

Hours: 11am to 7:30pm Full time

Position Summary: Responsible for establishing a warm, welcoming, and professional atmosphere for all clients, recruits, customers and employees. As the first impression, you will assist with helping visitors and patients find their way around the hospital, coordinate transportation, and act as a liaison to the hospital staff. Some facilities may refer your role as concierge, lobby attendant or greeter, though all of these responsibilities are the same.

Essential Duties and Responsibilities:

· Welcomes and acknowledges all guests.

· Anticipates and addresses guests’ needs.

· Thanks guests with genuine appreciation.

· Assists guests in all guest service matters including concierge requests.

· Escorts all high touch clients to their meeting destinations.

· Promotes teamwork and quality service through daily communications and coordination with other departments.

· Develops and maintains positive working relationships with others, and support team to reach common goals.

· Ensures front desk work area is always kept clean and in an orderly state.

· Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.

· Acts as first point of contact for all activities and emergencies in the lobby, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.

· Reviews and completes checklist throughout the day, checking with manager for additional assignments throughout the shift.

· Uses designated chemicals, supplies, and equipment to ensure optimal cleanliness of assigned spaces, according to OSHA regulations and property requirements.

· Performs other duties as assigned, which may include Patient Transportation coverage or assistance as the department needs.

Knowledge, Skills, and Abilities:

· Experience in a customer service/reception position.

· Phone etiquette and computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.

· Effective verbal and listening communication skills.

· Service/Quality focused to meet a wide range of needs.

· Able to navigate to/from various locations throughout the facility.

· Problem solver that can think quickly in cases of emergencies or unusual situations.

· Able to multi-task and work at a fast pace.

· Displays neat, professional appearance with a smile.

· Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients.

Education, Training and Experience:

Preferred

High School Diploma, GED or equivalent combination of education and experience.

• May be required to complete and successfully pass a company provided CPR or BLS class.
• Must pass drug test, including NICOTENE, as well as background screening.

Working Conditions

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually very loud.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Rotating weekends

Application Question(s):

• Must be available to work every weekend

Work Location: In person